Coolframes Eyewear Reviews

Overall sentiment toward CoolFrames Eyewear is strongly positive, with reviewers consistently noting exceptional customer service, staff friendliness, and professionalism. Staff members such as Lee, David, and Inna are highlighted for going above and beyond to assist customers, while both in-store and online experiences are noted for attentive support. There is, however, a single account of a delayed and incomplete shipment that remains unresolved, indicating room for improvement in logistics and communication in rare cases.

Common feedback includes praise for the store's wide selection of frames, fair pricing, and efficient process in preparing eyewear, with glasses often ready within a week. Many reviewers are repeat customers, some with over two decades of loyalty. Staff patience, expertise, personalized recommendations, and effective follow-up communication—both in-person and via email—feature prominently within the reviews.

Based on customer experiences, CoolFrames Eyewear has built a robust reputation for professionalism and customer care, especially in the New Jersey and Brooklyn region. Reports of consistent customer loyalty and personalized service further establish CoolFrames Eyewear as a dependable provider of optical products and services in its area.

CoolFrames Eyewear is an optical retailer specializing in prescription glasses, sunglasses, and optical accessories. The company offers both well-known designer brands and unique frames, operating through physical stores and an online shopping platform to serve customers in person and remotely.

The company manages all steps of the eyewear process, including expert consultations, assistance in frame selection, order fulfillment, and after-sales support. Optometrists provide eye exams, and staff prepare prescriptions and ensure punctual delivery or pick-up. Customer communications occur in-store and online via email notification systems.