Cubitts - Coal Drops Yard Reviews

Overall, customer sentiment towards Cubitts opticians is highly positive, with reviewers frequently highlighting attentive customer service, knowledgeable staff, and clear communication throughout the eyewear and eye testing process. Several customers note hands-on guidance during bespoke orders and eye tests. A minority mention negative experiences related to staff demeanor and engagement, indicating occasional inconsistencies in service.

Frequent themes include staff professionalism, personalized advice in choosing frames, and a wide selection of well-crafted eyewear. The stores in King's Cross and Coal Drops Yard receive repeated praise for their helpful staff, including specific mentions of employees like Gabriel, Maria, Flo, Alex, and Kas. Customers appreciate transparent communication and a lack of sales pressure. However, a few reviews mention staff being too busy or unhelpful, and one references a negative interaction with a dismissive staff member.

In summary, Cubitts is regarded as a reputable optician in London, valued for its blend of skilled optometrists, premium frame options, and supportive approach to both routine and bespoke services. While most experiences are positive and foster loyalty, the company could further strengthen its reputation by ensuring more consistent frontline service.

Cubitts is an optician specializing in eye tests, prescription glasses, and bespoke eyewear. The company offers a variety of glasses and frame choices at physical retail locations in London, serving customers who seek both standard and custom-fit optical products.

Cubitts operates through in-person appointments, providing comprehensive eye examinations, consultation on frame selection, and customer support during the eyewear process. The stores have professional staff including optometrists and advisors who handle prescription updates, repairs, and guidance throughout purchasing and fitting.