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Specsavers Leeds Reviews

Rated 4 based on 519 Reviews

Unit 3, Merton House, 80 Albion St, Leeds LS1 6AD

Opticians | Leeds

Published on
February 12, 2024
Last updated
March 13, 2024

Reviews Summary

Evaluating the overall company reputation from the provided customer reviews suggests that Specsavers Opticians and Audiologists - Leeds generally delivers a high level of service that is well-appreciated by its customers. A common thread among the testimonials is the professionalism, patience, and helpfulness of the staff. Customers repeatedly commend individual employees by name, which indicates that the opticians and audiologists make a personal impact on their experience. The mention of emergency care responsiveness, detailed explanation of eye test results, and assistance in selecting eyewear reflect a store that is efficient and attentive to client needs. However, a singular report of incorrect prescription glasses and the perceived inadequacy in handling the issue points toward occasional lapses in service quality that can significantly affect customer satisfaction and trust.

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What Customers Are Saying About Specsavers Leeds?

Trustguide uses AI to extract key phrases from reviews about Specsavers Leeds and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Specsavers Leeds's customers had a positive experience.

Positive
Neutral
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Specsavers Leeds Ratings

5

As of Based on 519 revies as of Feb 12, 2024

Specsavers Leeds Score

As of Based on 519 revies as of Feb 12, 2024

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Customer Reviews

As of Mar 13, 2024, 519 customers have reviewed this business and rated it 4 Star out of 5. Trustguide conducted an in-depth analysis of Specsavers Leeds's publicly available reviews View source

Waddah Alhasan rated Specsavers Leeds 5 stars
2 weeks ago
I am very impressed by the outstanding service provided by Stuart. His professionalism and politeness were exemplary. Stuart demonstrated remarkable expertise and patience in helping me select the perfect pair of glasses, ensuring that my specific needs and preferences were met with great attention to detail.
j_ Rock rated Specsavers Leeds 5 stars
8 months ago
A truly 5-star for this optical shop. I did my eye test with OCR and the result was explained to me thoroughly. The next day i called the store for some changes on my chosen eyeglasses. The staff was helpful and very patient. I truly appreciate the way they handled the customer. Hopefully you continue your friendly service! Kudos!
Katie Bates rated Specsavers Leeds 5 stars
8 months ago
This store was amazing. I came in with issues with my eye. From the moment I came in they were very welcoming and saw me as quickly as possible. Turns out I needed to be referred to the hospital and I'm now booked in for emergency surgery. Without their quick thinking and support I hate to think how much worse my eye could be! I didn't get peoples names as I was very emotional but I really appreciate all involved! X

Frequently Asked Questions About Specsavers Leeds

Can I expect staff at Specsavers in Leeds to help me choose the right frames and provide professional advice?

Yes, customers report that the staff at Specsavers Opticians and Audiologists - Leeds are particularly helpful in assisting with frame selection and offering professional advice, with individual staff members often mentioned by name for their excellent service.

Is it possible to get an emergency appointment or assistance at Specsavers in Leeds?

Yes, according to customer testimonials, the store is responsive to emergencies, demonstrated by immediate appointments and referrals for urgent medical care that customers have successfully experienced.

What should I do if there is an issue with my prescription glasses from Specsavers Leeds?

If you encounter issues with your prescription glasses, it is advisable to bring the glasses back to the store for a recheck. If an error is confirmed, the staff should address the issue, and if you feel the matter is not being handled satisfactorily, escalating the concern to management may be necessary.

About Specsavers Leeds

Opticians

At Specsavers Opticians and Audiologists - Leeds, you’ll receive only the highest standard of service and expertise in eye and ear care the high street has to offer. With a full range of services, including eye tests and hearing tests, plus ear wax removal, your Specsavers Opticians and Audiologists - Leeds team are here to look after you.We know that it’s not always easy getting around, so if you need us to, our opticians can visit you in the comfort of your own home. You can enquire about home eye tests with just a few clicks of a mouse.Whether it’s stylish glasses, prescription contact lenses or a new hearing aid you need, a qualified optician or audiologist at Specsavers Opticians and Audiologists - Leeds will be happy to help.

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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