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Specsavers - Liverpool - Lord Street Reviews

Rated 4.2 based on 465 Reviews

76-78 Lord St, Liverpool L2 1TL

Opticians | Liverpool

Published on
February 17, 2024
Last updated
March 13, 2024

Reviews Summary

Specsavers Opticians and Audiologists in Liverpool garners a mixed reputation based on the latest reviews. Positive experiences were marked by praise for professional service, helpful and friendly staff, and satisfactory optical and hearing aid products. Several customers appreciate the efficiency, knowledge, and support offered by the team, noting instances of excellent care and recommendations. Conversely, the negative aspects highlight issues with cleanliness, potentially impacting customer health, along with complaints about service mishaps and lack of effective communication or empathy in resolving issues. Recurring themes include customer satisfaction with free services and technical expertise but are marred by grievances about mismanagement and disregard for customer concerns. This duality suggests an inconsistency in service quality, prompting potential customers to weigh the benefits of professional expertise against the probability of service-related complications.

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What Customers Are Saying About Specsavers - Liverpool - Lord Street?

Trustguide uses AI to extract key phrases from reviews about Specsavers - Liverpool - Lord Street and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Specsavers - Liverpool - Lord Street's customers had a positive experience.

Positive
Neutral
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Specsavers - Liverpool - Lord Street Ratings

5

As of Based on 465 revies as of Feb 17, 2024

Specsavers - Liverpool - Lord Street Score

As of Based on 465 revies as of Feb 17, 2024

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Customer Reviews

As of Mar 13, 2024, 465 customers have reviewed this business and rated it 4.2 Star out of 5. Trustguide conducted an in-depth analysis of Specsavers - Liverpool - Lord Street's publicly available reviews View source

Paul Williams rated Specsavers - Liverpool - Lord Street 5 stars
2 weeks ago
I'm very pleased with my first ever pair of glasses and the totally professional service. All the staff are lovely and the centre is very smart and looks cared for. I'm actually looking forward to my next visit! Recommended.
Mo rated Specsavers - Liverpool - Lord Street 5 stars
9 months ago
Great an quick service. My son lost a screw in his glasses and therefore could not wear it anymore because the left glass kept falling out. Mr. Dan fixed the problem within 1 minute and placed a new screw and this without charging us any money for this great quick service.
Daniela Ungureanu rated Specsavers - Liverpool - Lord Street 5 stars
9 months ago
From about 39 years I’m wearing 2 in 1 glasses. I pay 150£ for glasses which are only for reading. My main job is not the reading. I need glasses to wear daily. When I received the glasses the lady from the store didn’t gave me any opportunity to correct this mistake so I’m not using the glasses and also I spent money for nothing. Even she didn’t told about any compensation. What I should do whit glasses if doesn’t fit me ?The money are important for everybody and the quality of glasses also

Frequently Asked Questions About Specsavers - Liverpool - Lord Street

What are customers saying about the cleanliness of Specsavers in Liverpool?

Some recent reviews report dissatisfaction with cleanliness, with customers experiencing eye irritation and infection, raising concerns about sanitization practices and sample frame handling.

Is the customer service at Specsavers Liverpool generally well-reviewed?

Customer service receives mixed feedback. While some customers praise the friendly and professional staff and positive in-store experiences, others report negative interactions, unfriendly attitudes, and unsatisfactory resolution of issues.

Can I expect timely and efficient service for eyewear repairs at Specsavers Liverpool?

While there are instances of quick and efficient eyewear repairs praised by customers, there are also reports of service mishaps and administrative inefficiencies, suggesting that experiences may vary.

About Specsavers - Liverpool - Lord Street

Opticians

At Specsavers Opticians and Audiologists - Liverpool, you’ll receive only the highest standard of service and expertise in eye and ear care the high street has to offer. With a full range of services, including eye tests and hearing tests, plus ear wax removal, your Specsavers Opticians and Audiologists - Liverpool team are here to look after you.We know that it’s not always easy getting around, so if you need us to, our opticians can visit you in the comfort of your own home. You can enquire about home eye tests with just a few clicks of a mouse.

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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