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Eyeworks London Reviews

Rated 4.8 based on 103 Reviews

44 Gloucester Rd, South Kensington, London SW7 4QT

Opticians London

Published on
June 15, 2025
Last updated
June 15, 2025

Reviews Summary

The overall sentiment in customer reviews of Eyeworks London for optician services is overwhelmingly positive. Reviewers consistently note the friendliness, professionalism, and expertise of the staff, often mentioning helpful guidance when choosing frames and attentive aftercare. Staff members such as Christian receive individual praise for assistance tailored to customers’ needs. There are no substantive negative comments, though some customers mention indecision due to the large selection of frames—highlighting abundance rather than dissatisfaction.

Frequent themes identified in the feedback include knowledgeable recommendations tailored to individual lifestyles and preferences, a comprehensive selection of both in-store and orderable frames, and reliable repairs or adjustments—even for items purchased elsewhere. Customers express appreciation for thorough eye examinations, modern equipment, and clear advice. Efficient handling of urgent repairs and flexibility in appointment scheduling, including for walk-ins and travelers, are also repeatedly highlighted.

Overall, Eyeworks London is regarded as a highly reliable and customer-focused optician in the London area. Many customers return for both routine and urgent needs, reflecting trust in both the expertise and service continuity. The reputation established by these reviews supports Eyeworks London as a preferred choice among optician providers locally.
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What Customers Are Saying About Eyeworks London?

care, kindness and attention to detail

polite, professional, super helpful and very kind

clean, friendly and professional

helped expertly and with a smile

very kind and patient with me

very comprehensive

Absolutely fantastic

knowledgeable, friendly, patient and very understanding

very professional

repaired in minutes at no charge

Trustguide extracts key phrases from reviews about Eyeworks London and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of Eyeworks London's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%

Eyeworks London Ratings

5

As of Based on 103 revies as of Jun 15, 2025

Eyeworks London Score

100%

As of Based on 103 revies as of Jun 15, 2025

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Customer Reviews

As of Jun 15, 2025, 103 customers have reviewed this business and rated it 4.8 Star out of 5. Trustguide conducted an in-depth analysis of Eyeworks London's publicly available reviews View source

Kendra Chow rated Eyeworks London 5 stars
2 months ago
Eyeworks London is an excellent spot for all your eye care needs. From my first phone call asking about a particular glasses frame, through to booking an eye test, choosing a frame, and picking up my glasses, I have been thoroughly impressed with the care, kindness and attention to detail that everyone has taken. Particular thanks to Christian for all his help in navigating choosing the best frames and lenses combination that match my work, lifestyle and aesthetic preferences. I couldn't be more happy with how my new glasses turned out! Highly, highly recommend.
Georgina Tang rated Eyeworks London 5 stars
2 months ago
Amazing black male staff at reception who changed my nose pad for free today, polite, professional, super helpful and very kind
clare au rated Eyeworks London 5 stars
2 months ago
This clinic is clean, friendly and professional. They listen well and are very good in recommending glass frames and lens to suit your lifestyle and flare. Large selection of frames on offer to try on and an ever larger choice to order in. After care is amazing.

Frequently Asked Questions About Eyeworks London

Does Eyeworks London help with urgent repairs for glasses?

Yes, Eyeworks London assists with urgent glasses repairs, often completing minor fixes such as nose pad replacement or screw repairs promptly, even for non-purchased brands, according to customer feedback.

Can Eyeworks London advise on choosing frames for different lifestyles?

Eyeworks London staff offer advice tailored to each customer's style, lifestyle, and visual needs. Customers report helpful, knowledgeable staff who assist in selecting suitable frames and lenses from a large selection.

Is it necessary to book an appointment for eye tests or can I visit as a walk-in?

While appointments are available and easy to book, some customers report being accommodated promptly as walk-ins, especially for urgent repairs. For eye tests, booking in advance is recommended to ensure availability.

About Eyeworks London

Opticians
Eyeworks London provides optician services including eye tests, the sale of prescription glasses and sunglasses, and frame selection. The company caters to both routine and urgent eye care needs, offering a wide range of glass frames and lenses directly from its physical retail location in London.

Eyeworks London operates through in-person consultations, where staff guide customers through eye examinations, frame selection, and fitting. The company handles appointments, walk-ins, and urgent repairs. Customers receive guidance on options, and the business also supports repairs and aftercare for glasses purchased from other locations.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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