A+
Moses was so thorough with the chimney inspection and detailed with his explanations which I appreciated. The manager Jonathan was very kind and detailed as well with any follow up questions we had. The work that was performed took 4hrs and they did the following: crown resurface, deep clean the chimney system, applying smoketite to the smoke chamber, also breastplate and joint repair. Chris and Daniel were the two main technicians performing the work (management stopped by too and did some work and check on things which was great). Chris and Daniel explained exactly what they were going to do and reviewed it again once or was complete. They were very punctual, polite and hard workers and cleaned everything up really well once they were done. I highly recommend Eco Grizzly! Services: Chimney inspections, Chimney repair & restoration, Chimney flue cleaning, Smoke chamber cleaning, Chimney cleaning
The technician is exceptionally proficient and made sense of everything. all things considered, I'm extremely blissful and will employ them in the future. They are very educated about the interaction and went ahead and any of our inquiries. Thanks to Clean Air DC™. Services: Dryer vent cleaning, Chimney inspections, Chimney repair & restoration, Chimney flue cleaning, Chimney cleaning, Chimney fan installation
Sally and her team inspected our fireplace and fixed the missing mortar between all of the clay flue liners by adding a ceramic material. We felt assured and confident in their expertise and we're very excited to have a working fireplace.
I DO NOT recommend Chimney USA. Their prices are doubled that of their competitors. They ripped out a perfectly good chimney liner, they did not put one back in the chimney (which is against code) of a furnance that was only 10 years old, and they charged me almost $1500.00. They said they removed debris from the chimney. I never saw what they removed except old newspaper that was probably used for insulation from the previous installer. They gave me an estimate of over $3600.00 to put the liner back in with minor cosmetic improvements to the outside of the chimney. They removed a perfectly good Tee that connected the water heater and furnace together with two separate temporary pipes going into the old piping entryway. Then they were going to come back and replace it with a permanent Wye connector in the new proposal (which would never have fit into the opening). The list goes on. The bottom line is they left my elderly father's chimney in a worst condition than how they found it! This was a scam. The first two pictures are what they pulled out of my Dad's chimney which they did not replace. The last two pictures are what a bad liner looks like...not mine. The first picture of the chimney cap is what I replaced Chimney USA's work with. The second picture is the cap Chimney USA put up. Very cheap looking, bent up and why is it black? The last two pictures are what Chimney USA did. The first (of the last set of pictures) is what I paid another company to undo Chimney USA's sloppy work. The new chimney company's work was not only aesthetically better looking and professsionally done they also restored it to the way it was originally.They put the "T" connector back in and all for less than what Chimney USA charged me. The new chimney company even gave me a lifetime guarantee on all the work provided and a coupon off the work they did. People, please do you homework. This is what happens when you don't.
Anthony is an awesome technician.! Very courteous and friendly. His schedule allowed him to come earlier, and he checked to make sure that worked for me. Though I’m not an expert, he was very thorough in investigating what the issue might be. He provided options and photos that made everything easy to understand. No hard sales pitch just honest information on what was found. I would highly recommend this company (& technician). Thank you for helping to provide a peace of mind in the decisions I made.
Very pleased with the dryer vent cleaning we had done today. They were on time, friendly and professional. They tracked and photographed the line before and after cleaning, which gives you more confidence that the work was done well! They sent a link immediately with our receipt and asked for feedback. We are impressed with the quality of work done by The Top Hatter. Dryer vent fires is a concern, and they left us feeling relieved and glad. I highly recommend The Top Hatter. They obviously strive to provide top tier service. Thanks so much!
I had some crown fixing done on my chimney by Saulo and I am very pleased with the results. He was skilled, efficient, and took great care in ensuring that the crown was fixed properly. He also provided me with valuable information on how to maintain the crown to prevent future issues. He also sent me before and after pictures. I would definitely use their services again Services: Chimney inspections, Chimney repair & restoration, Chimney flue cleaning, Smoke chamber cleaning, Chimney cleaning
Originally we were a little upset that we were buying a “new” fireplace but it was going to be an older model. E&E was able to get us the newer model. They had the best prices from everyone we received quotes from. Installation & cosmetic add ons were done with attention to detail.
I chose Master Services to restore 3 chimneys/fireplaces in my historic home largely because I was very impressed by their knowledge and passion for the project, as well as the process used to coat the inside of the flues to bring them up to code. And I couldn’t be happier with their work and the finished product(s). The fireplaces work great and look great! Mine was a large project that had some unavoidable delays but Master Services was always reliable and saw the project through to the end, I could and see and appreciate the team’s collective dedication and satisfaction in completing a job well done!
I recently had a furnace installed in my house; condensation collected in the chimney, soon a black ooze leaked from the chimney due to the heat from the new furnace. I researched the problem and learned I needed a chimney liner. I found Fernando Chimney, Inc., and read the reviews. Ursula communicated with honesty and imparted knowledge, she provided options, and I felt comfortable making my decision to contract with Fernando Chimney, Inc., to fix my chimney. I have a new aluminum chimney liner with a plate and cap installed to prevent critters and moisture from entering my chimney and also a liner to help release vapors and moisture effectively from my building. I am super happy and trust the craftsmanship of Marcos and Jose (Chepe) who informed me of the installation process. Thank you, Ursula and Fernando Chimney, Inc.!
Very satisfied with the service we received, over the phone and in person. It was easy to schedule and Levi did a thorough job. We had a negative experience with another company so we were pleased to find Arizona Chimney & Air Ducts. They exceeded our expectations!
I called to have an inspection set up. It took 2 months to get an appointment and when the day finally comes, despite several text messages confirming the appointment, no one shows. I call the office and they say there was some “mishap” on their end and no one was schedule to arrive. The next date they offer, after they failed to follow their own scheduling, is 8 days later! I’d already waited 60 days, you mess up and don’t show and then the best you can do is ask me to take another day off work a whole week away?! They offered a $50 dollar credit but that wasn’t even an 8th if they total cost for the inspection! Totally did not instill any confidence in their actual service if they ever showed up. I just cancelled and looked for service elsewhere. Maybe they do good work but if you schedule with them, good luck trying to get someone to look at your actual chimney.
Nathan and Joe did an outstanding job updating our brick on the front of the house and fireplace. Very professional and fast and cleaned the area better than what it was when they arrived. A+ service and will have them back for more projects in the future.
Positive feedback for Southern Chimneys frequently comments on the high level of expertise and professionalism displayed by the staff and technicians. The company's focus on customer service is well-represented by multiple reports of team members being respectful, on time, and willing to explain processes in detail. Clients express relief at having received honest second opinions and value for money as compared to other companies. Moreover, proactive and corrective actions taken by Southern Chimneys, especially with regards to safety, reveal a commitment to customer satisfaction and ethical standards. Instances where additional service was provided at no extra cost or comprehensive solutions to longstanding issues were found enhance the company's credibility and give customers a sense of trust and loyalty towards the service provider.
After a bad experience with a different chimney company I called Southern Chimneys for a second opinion. Ashley took my phone call and was extremely helpful, nice, and patient. After an initial inspection it was determined that our chimney needed to be taken down completely. Mitchell and Justin did the work and they had their roofer Joel over the same day. I’m extremely pleased with the work they did and would definitely recommend them! Chimney removal is not an easy job but I felt that they were careful and thorough. Having the roofer out the same day was also huge, so we weren’t living with a tarp over a hole for an extended period of time. Overall very happy with our chimney-less fireplace!
A synthesis of positive feedback for Lou Curley's Chimney Service indicates several key strengths in their operations. Customers repeatedly commend the team for their exceptional service, which encompasses the thoroughness of the chimney inspections and cleanings, notably using cameras for detailed examination. The staff, both on-site and in-office, are applauded for their politeness, fostering a warm customer relationship. Their conscientious efforts to protect customers' homes from dirt and debris during service underscore their professionalism. Scheduling is lauded as seamless, and services are delivered promptly, showcasing strong organizational capabilities. An additional merit is the team's expertise and willingness to educate customers on maintenance without pressuring additional services. Customers also appreciate the fair pricing and honesty, as well as the care taken to leave work areas cleaner than before—a reflection of the company's respect for client property.
Steve and Mike were so wonderful! They went over and beyond checking thoroughly everything with a camera and lights, and I can’t say enough how much I felt they went over and beyond to check our chimney. We also have two dogs and they were so kind and they just absolutely loved them! We had a great experience! I highly recommend!
Key positive aspects of customer feedback indicate that Nature's Own Chimney Cleaning has several strengths. Many reviews praise the professional demeanor of the service technicians, citing their punctuality, efficiency, and courteous behavior. Knowledge and thoroughness in service are also highlighted, with technicians like Casey providing valuable preventative maintenance advice in addition to performing the cleaning tasks. The willingness to educate customers about their chimney systems is seen as a significant positive, enhancing user confidence and customer experience. Furthermore, the company's ability to address diverse needs such as squirrel problems and the maintenance of gas logs is appreciated, contributing to a comprehensive service catalog that resonates well with customers.
I really don't know how good of a job they did because my inspection report simply said "clean and inspect with camera." When I reached out to ask what the camera inspection found or how it looked after, I kept receiving the reply "here is your report." When I pointed out the report didn't tell me anything, I received silence. $300 was high but I was willing to pay it for the premium nature of the service. That premium service was not realized.
Client feedback for Agnew Chimney Engineering Ltd is overwhelmingly positive with several key aspects standing out. Luke, the individual most frequently mentioned, is consistently described as professional, courteous, and knowledgeable, suggesting that employee conduct is a cornerstone of the company's success. The detailed craftsmanship and high standards exhibited during installations of fireplaces and wood-burning stoves have been a source of delight for customers. Pre-installation surveys, expert advice, and the team's ability to keep their working environment tidy resonate well with clients, enhancing their overall experience. The precise and upfront breakdown of costs, as well as maintaining communication throughout the service, are also highly appreciated aspects that warrant commendation.
From start to finish Luke was polite, efficient, friendly and helpful. He kept me informed of the work being done and fitted in with my timescale. I couldn't be more delighted with my new fireplace and fire. Excellent service thank you.
Clients relay positive experiences with Alliance Chimney & Energy Inc., emphasizing the company’s professionalism and customer-centric approach. The installation of fireplace inserts and chimney caps is noted as efficient, reasonably priced, and of high quality. Technicians like Joe and Chuck are praised for their honesty, comprehensive explanations, and responsible service. The consistent mention of timely executions and adherence to agreed budgets signifies a reliable operational standard. The company's responsive and patient demeanor during complex projects, as well as the extra efforts to ensure customer satisfaction without additional charges, is well-received. Educational efforts by the staff on fireplace maintenance and use are also appreciated, reflecting Alliance's commitment to not only service delivery but also customer empowerment.
Alliance installed a Regency wood burning fireplace insert and a custom chimney cap. Works really well, they were fast and reasonably priced. Couple things need to be tweaked on fireplace & Charles is taking care of it. He & work crew are responsible & responsive. Integrity is hard to come by with todays Contractors- These guys have it!!! Highly recommend!!
Key positive aspects outlined in customer feedback include the skilled workmanship delivered by Wilson's Chimney Specialist Ltd, especially in challenging situations involving old structures or significant blockages. The proficiency and knowledge of the team are frequently commended, with several instances where they have successfully completed tasks that other firms could not. The company's courteous and professional service delivery resonates as a significant positive, where customers feel comfortable and inclined to recommend the service to others. Clients particularly value the team's punctuality, effective communication, and the neatness of their work area post-service, reflecting a respect for the customer’s property. This consideration, alongside the willingness to provide additional services without prompt, such as fixing a water pipe, enhances their image as a dependable and comprehensive service provider.
Always a pleasure dealing with Wilsons. Experienced, friendly and efficient. They always do a great job. Highly recommended!!
The positive aspects of customer feedback for Combustible Care Maintenance consistently illustrate the company's proficiency in delivering excellent customer service and expertise in their field. Technicians are depicted as knowledgeable and professional, frequently arriving on time, which suggests strong operational scheduling and reliability. Reviews emphasize the cleanliness of the service, indicating that the company's practice of leaving no mess resonates well with clients. Customers have expressed gratitude for the ease and simplicity of the service process and the 'warm fuzzy feeling' of security after the job completion, demonstrating Combustible Care's effectiveness in fostering trust and satisfaction.
Great service. Arrived on time. Very polite workers and fixed the issue that I had called them about. I was a bit nervous about getting work done on my chimney, but these gentlemen made everything very simple. Good prices too. Thank you to all who came.
Key positive aspects identified from the customer feedback include SweepSmart's professionalism, expertise, and customer service quality. Reviews consistently applaud the company's prompt and tidy work, suggesting efficiency and respect for the customer's property. The knowledge and friendliness of the service personnel, notably 'Tony' and 'Paul', suggest that SweepSmart invests in high-quality customer interactions, with staff who are not only skilled but also willing to share advice and discuss issues at length. The use of advanced tools to diagnose and resolve technical issues is met with particular approval, pointing to a proactive and modern approach to chimney services. Transparent pricing and detailed communication emerge as critical elements in building trust and customer satisfaction, with many testimonials underlining the clear and understandable advice provided. These collective positive experiences reveal a strong emphasis on customer care, supporting the company's standing as a reliable and recommended choice for chimney-related services.
Excellent, Excellent, Excellent. We are so pleased with sweepsmart .Prompt, very clean, knowledgeable and friendly service. Initially had a sweep but chimney not drawing well. The problem was diagnosed with a camera and new cowl fitted. Highly recommended.
The positive customer feedback for H Firkins and Sons Ltd focuses on several commendable aspects of the company's services. Enthusiasm for their punctuality and efficiency is a recurring theme. Customers are also impressed with the company's thoroughness, as evidenced by the surprising amounts of soot removed during cleanings that had previously been overlooked by other providers. The professionalism of the workers, who are described as knowledgeable and friendly, and the cleanliness maintained during and after service, further enhance customer satisfaction. Additionally, longstanding relationships spanning several decades imply trust and a consistent level of quality in their services. This trust is also bolstered by their willingness to be flexible in scheduling and the use of modern conveniences such as email invoicing and card payment options.
Excellent service and good value. They arrived on time and, after efficiently clearing the chimney, they showed me how to turn on my gas fire. Also easy to pay on the spot with my bank card and got a certificate of completion and invoice emailed to me straight after. Highly recommend!
Pearce & Son Chimney Sweeps is consistently praised for a range of positive service attributes. Comments underscore the professionalism of the team, who are commended for being knowledgeable and providing valuable advice. Responsiveness also stands out, with customers appreciating the quick turnaround times for services requested, including emergency situations like animal removal. The deep cleaning procedures that Pearce & Son carry out are noted for being thorough, and workers like Scott and Matt receive personal commendations for their friendly, courteous approach. One of the key aspects of the positive feedback pertains to the company's cleanliness—ensuring that even after intensive chimney sweeping, the customer's home remains immaculate. Additionally, the educational aspect of the service—explaining processes to customers—is highlighted as enhancing the overall service experience, contributing to customers' intent to rebook and recommend.
Always a pleasure having trusty people like Scott and Matt who very kindly visited my house twice to give me the best advice. Very professional, efficient and knowledgeable. The pride and craftsmanship of a family-ran business is second to none. Next appointment in a years time!
Key aspects of customer feedback for Chimney Professionals Inc. revolve around the company's prompt service, cost-effectiveness, and thoroughness. Customers appreciate the timely response to their service requests, including immediate resolution of issues such as bird nests in vents and ensuring safety installations like caps to prevent future problems. Testimonies frequently commend the company for fair pricing, surpassing competitors' quotes, and openness about job scope without pressuring clients into expensive, unnecessary procedures. Additionally, the meticulousness of the technicians in their craft, alongside their professional demeanor, has led to a strong recommendation culture among customers, with praise for the lack of residual mess post-service and the company's commitment to annual maintenance schedules.
Had an inspection and a draft pressure test performed. We had a draft issue in the fireplace, Michael quickly installed a turbine to correct the issue! Was cheap and quick! Definitely recommend