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Agnew Chimney Engineering Ltd.
Agnew Chimney Engineering Ltd.

Agnew Chimney Engineering Ltd. Reviews Summary

Chimney Sweeps | Glasgow

What do customers say about Agnew Chimney Engineering Ltd.?

As of Feb 28, 2024, 17 customers have reviewed this business and rated it 4.8 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
February 28, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.8
/5
17
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
Neutral
Negative
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Agnew Chimney Engineering Ltd.'s customer reviews analysis

Analysis of the reviews of Agnew Chimney Engineering Ltd indicates a predominately favorable reputation, characterized by a series of positive customer experiences that appear to positively influence the company's standing in the eyes of its clients. A recurring theme suggests that the staff, particularly Luke, is regarded as polite, friendly, and professional, contributing to customer satisfaction. Clients commend the level of expertise demonstrated, the quality of service provided, and the efficiency in which work is completed. The attention to customer needs—such as keeping clients informed and being respectful of their homes—is repeatedly praised, showing that these are significant factors in the company's overall reputation. However, there is an isolated case of dissatisfaction due to poor communication and customer service, which should not be overlooked as it could impact the company's perception if such incidents were to become a trend.

Positive Feedback

Client feedback for Agnew Chimney Engineering Ltd is overwhelmingly positive with several key aspects standing out. Luke, the individual most frequently mentioned, is consistently described as professional, courteous, and knowledgeable, suggesting that employee conduct is a cornerstone of the company's success. The detailed craftsmanship and high standards exhibited during installations of fireplaces and wood-burning stoves have been a source of delight for customers. Pre-installation surveys, expert advice, and the team's ability to keep their working environment tidy resonate well with clients, enhancing their overall experience. The precise and upfront breakdown of costs, as well as maintaining communication throughout the service, are also highly appreciated aspects that warrant commendation.

Concerns and Threads

While the majority of reviews for Agnew Chimney Engineering Ltd are positive, a single negative review stands out, highlighting concerns about the company's responsiveness and customer service. This review details an experience where initial communication was met with a lack of follow-through, resulting in frustration for the customer. No response after initial contact, coupled with an unfulfilled promise to confirm details, created a perception of unprofessionalism and led to a strong recommendation against the company's services. This single account of poor customer interaction suggests that better communication processes could be an area for the company to address to prevent possible damage to its reputation and to ensure customer contentment across all touchpoints.

Frequently asked questions about Agnew Chimney Engineering Ltd.

What type of services can I expect from Agnew Chimney Engineering Ltd?

Agnew Chimney Engineering Ltd specializes in the installation of fireplaces, wood-burning stoves, and multi-fuel stoves. They offer comprehensive services including initial surveys, expert installation, high-quality craftsmanship, and aftercare. Professional advice and an upfront cost breakdown are also part of their services.

How does Agnew Chimney Engineering Ltd ensure customer satisfaction during installations?

The company is reported to keep the working area clean and tidy, provide detailed cost breakdowns, and maintain communication throughout the service. Their flexible scheduling and respect for the customer's property have been positively noted in feedback from past clients. These practices are designed to ensure customer satisfaction.

Is it possible to get an expert consultation for choosing the right stove or fireplace from Agnew Chimney Engineering Ltd?

Yes, expert consultation is one of the services offered by Agnew Chimney Engineering Ltd. From initial visits to installation, the team provides professional, informative service and advice, ensuring that clients can choose the appropriate products for their needs with confidence.

Recent customer reviews and testimonials for Agnew Chimney Engineering Ltd.

Agnew Chimney Engineering Ltd.
Penny Withers
5-Star
2 months ago
From start to finish Luke was polite, efficient, friendly and helpful. He kept me informed of the work being done and fitted in with my timescale. I couldn't be more delighted with my new fireplace and fire. Excellent service thank you.
Agnew Chimney Engineering Ltd.
Chris White
5-Star
3 months ago
From initial survey to installation Luke was very professional. Both Luke and Chris were very polite and well mannered during the 2 day installation. We're absolutly delighted with the great job done by both. Highly recommended. 5 *+
Agnew Chimney Engineering Ltd.
M A
5-Star
4 months ago
Absolutely thrilled with our stove. Luke installed our wood burning stove in June and we are thrilled with the finished product. Luke was so professional and has incredibly high standards for his work. Can't recommend him high enough.
Read all reviews

About Agnew Chimney Engineering Ltd.

Chimney Sweeps

Structural Chimney Construction

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