Eco Grizzly

Eco Grizzly Reviews Summary

Chimney Sweeps | Los Angeles, CA

What do customers say about Eco Grizzly?

As of Apr 25, 2024, 360 customers have reviewed this business and rated it 4.9 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

so thorough with the chimney inspection

knowledgable, friendly, low-pressure

far exceeded my expectations

patient, empathetic and thorough

extremely thorough

very professional

punctually, demonstrating a high level of professionalism

top notch

very professional, pleasant and efficient

professional and efficient

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
April 25, 2024
Last updated
April 25, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.9
/5
360
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
90%
Neutral
0%
Negative
0%
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Eco Grizzly's customer reviews analysis

Eco Grizzly Chimney Sweep, Inspection and Repair demonstrates a strong reputation for thoroughness, professionalism, and customer satisfaction according to recent reviews. The company's technicians, particularly Moses, Chris, Daniel, and Gerson, receive praise for their punctuality, politeness, and hard work. Management, including Jonathan, is recognized for their detailed explanations and engagement. The company's services, including chimney inspections, cleaning, and repairs, are highlighted for their depth—evident from a 21-point inspection and comprehensive cleanups. Customers appreciated the educational approach taken during service delivery, where technicians explained processes and decisions. The transparent pricing structure and efficiency during both inspections and installations have reinforced customer trust and confidence.

Positive Feedback

Positive feedback for Eco Grizzly centers on several consistent themes. Technicians like Moses, Chris, and Daniel are commended for their detailed service and clarity in communicating with customers. The services, ranging from chimney cleaning to repair, are delivered efficiently and thoroughly. Eco Grizzly's approach to customer service is valued highly, especially in their ability to explain and educate customers on their chimney systems. The management team, particularly Jonathan, also earns recognition for their responsiveness and follow-up. The company has demonstrated reliability in punctuality and completing tasks within promised timeframes, including holiday-scheduled tasks. Clear communication, particularly related to service scheduling and explanations of completed work, adds to the positive customer experience.

Concerns and Threads

The customer feedback provided does not explicitly outline negative aspects of Eco Grizzly's services. As all reviews express high satisfaction with both the technical service and customer experience, it is difficult to extract specific downsides from the available data. However, it is important to note that the absence of negative comments in the presented reviews does not guarantee universal perfection in service. Potential customers should consider seeking a broader spectrum of reviews to ensure a more balanced understanding of potential challenges or limitations in Eco Grizzly’s service offerings.

Frequently asked questions about Eco Grizzly

What services are included in a typical chimney inspection from Eco Grizzly?

A typical chimney inspection from Eco Grizzly can include a thorough 21-point inspection, crown resurfacing, deep chimney system cleaning, smoketite application to the smoke chamber, breastplate and joint repair, and more. They also share detailed explanations and photos throughout the process.

Does Eco Grizzly offer any educational component during their services?

Yes, Eco Grizzly places a strong emphasis on educating customers throughout their services. Technicians take time to explain the inspection and repair processes, leveraging detailed pictures and descriptions to ensure homeowners understand their chimney system well.

How does Eco Grizzly manage scheduling and communication for appointments?

Eco Grizzly manages scheduling by promptly arranging consultations and services, often able to accommodate requests before holidays. They communicate effectively through text and phone calls to inform clients of appointment times and arrival of installation teams.

Recent customer reviews and testimonials for Eco Grizzly

Eco Grizzly
Didi Powers
5-Star
6 months ago
Moses was so thorough with the chimney inspection and detailed with his explanations which I appreciated. The manager Jonathan was very kind and detailed as well with any follow up questions we had. The work that was performed took 4hrs and they did the following: crown resurface, deep clean the chimney system, applying smoketite to the smoke chamber, also breastplate and joint repair. Chris and Daniel were the two main technicians performing the work (management stopped by too and did some work and check on things which was great). Chris and Daniel explained exactly what they were going to do and reviewed it again once or was complete. They were very punctual, polite and hard workers and cleaned everything up really well once they were done. I highly recommend Eco Grizzly! Services: Chimney inspections, Chimney repair & restoration, Chimney flue cleaning, Smoke chamber cleaning, Chimney cleaning
Eco Grizzly
Aubrey Anderson
5-Star
4 months ago
They were knowledgable, friendly, low-pressure and provided excellent service. They were even able to sneak our sweeping and fireplace repairs in before the holidays. We could not be happier with Eco Grizzly Chimney Sweep!
Eco Grizzly
Mason Medicine
5-Star
5 months ago
Wow! I normally do not write reviews especially twice (Yelp and Google) but this company far exceeded my expectations! Chris the technician was so professional and courteous and nowadays it’s so difficult to find people who care! Thank you Johnathan for having a great team and give that young man a promotion!! Lol Services: Fire prevention, Chimney inspections, Chimney repair & restoration, Chimney flue cleaning, Smoke chamber cleaning, Rain cap installation, Chimney cleaning
Read all reviews

About Eco Grizzly

Chimney Sweeps
Eco Grizzly, established in 2020, keeps your home's hearth warm and safe. Our certified technicians provide full-service fireplace and chimney solutions across Los Angeles, Orange, and Ventura Counties. From chimney sweeps and inspections to repair work or fireplace installation - we got you covered. Our top priority is to ensure optimal performance and fire safety for your home.
Expand