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The Top Hatter Reviews

Rated 4.9 based on 123 Reviews

2924 N 34th Pl, Phoenix, AZ 85018, United States

Chimney Sweeps | Phoenix, AZ

Published on
April 25, 2024
Last updated
April 25, 2024

Reviews Summary

Evaluating the reviews provided for The Top Hatter Inc., it appears that the company has established a solid reputation for professionalism and quality of service. Multiple customers have praised the timeliness, thoroughness, and courteousness of The Top Hatter's technicians. The consistent use of before-and-after photographs has been highlighted as a testament to the transparency and effectiveness of their service, increasing customers' confidence in the work performed. Despite this overall trend toward positive feedback, there has been an instance of customer dissatisfaction concerning post-service cleanup and attention to detail, suggesting room for improvement in service consistency. Such isolated negative feedback does not appear to overshadow the dominant narrative of professional and reliable service but does indicate an area where The Top Hatter could strive for even greater excellence in customer experience.
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What Customers Are Saying About The Top Hatter?

Very pleased with the dryer vent cleaning

Great service!

100% satisfied with the service

The team did a great job

Just had a great experience

very impressed with both of them

Great Job and Professional Service

team did a thorough job cleaning

gentlemen that serviced my home were kind

Bummed at the quality of service this time

Trustguide uses AI to extract key phrases from reviews about The Top Hatter and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of The Top Hatter's customers had a positive experience.

Positive
90%
Neutral
0%
Negative
10%

The Top Hatter Ratings

5

As of Based on 123 revies as of Apr 25, 2024

The Top Hatter Score

90%

As of Based on 123 revies as of Apr 25, 2024

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Customer Reviews

As of Apr 25, 2024, 123 customers have reviewed this business and rated it 4.9 Star out of 5. Trustguide conducted an in-depth analysis of The Top Hatter's publicly available reviews View source

LA H rated The Top Hatter 5 stars
4 months ago
Very pleased with the dryer vent cleaning we had done today. They were on time, friendly and professional. They tracked and photographed the line before and after cleaning, which gives you more confidence that the work was done well! They sent a link immediately with our receipt and asked for feedback. We are impressed with the quality of work done by The Top Hatter. Dryer vent fires is a concern, and they left us feeling relieved and glad. I highly recommend The Top Hatter. They obviously strive to provide top tier service. Thanks so much!
Barbara Bateman rated The Top Hatter 5 stars
3 months ago
Great service! I messaged Top Hatter over the weekend expecting a response during the week, to my surprise they responded over the weekend and offered us appointment options starting Monday! They came out exactly when they said, were very professional and did a great job. Showed us before and after pics and cleaned up everything better than before! Would definitely recommend! Thanks for the great service!
Kelley Hawpe rated The Top Hatter 5 stars
3 months ago
This is the second time using Too Hatter service. The first time the crew cleaned up and did a really good job. This time they cleaned my dryer vent but they didn’t clean the lint catcher or the floor after they serviced. I even gave them a tip! I should have looked at their quality of work before having them leave. Bummed at the quality of service this time.

Frequently Asked Questions About The Top Hatter

Do The Top Hatter technicians provide proof of completed work?

Yes, The Top Hatter technicians are known to provide before-and-after photographs to customers as evidence of the thorough cleaning and maintenance work completed.

Can I expect The Top Hatter to be responsive to service requests during the weekend?

Based on customer reviews, The Top Hatter has demonstrated responsiveness to service requests during the weekend, offering a proactive and customer-oriented approach.

Does The Top Hatter ensure cleanliness after performing a service?

While most reviews praise The Top Hatter for cleanliness and the thorough job done, there have been isolated reports suggesting variability. However, the majority of feedback points toward a clean and tidy service experience.

About The Top Hatter

Chimney Sweeps
Helping homeowners in the Valley keep their air duct, fireplace, and dryer vent clean since 1987. We offer our customers flexible financing options, so you can pay over time rather than all at once.
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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.