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As of Apr 25, 2024, 191 customers have reviewed this business and rated it 4.9 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

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Fernando'S Chimney's customer reviews analysis

Analyzing recent customer reviews for Fernando's Chimney, Inc., the company appears to have earned a strong reputation for providing quality chimney services. Multiple reviews commend the level of professionalism and workmanship displayed by the team, particularly underscoring the honest and informative communication managed by Ursula and the diligent craftsmanship of Marcos and Chepe. Customers express high satisfaction with the knowledgeable explanations of required work, the tidy installation process, and adherence to safety standards. There's a notable trend toward positive experiences with chimney repairs, installations of liners and caps, and problem diagnosis. Consistency in customer service, from comprehensive education about the services to transparent options, enhances the company's image as a reliable provider in the chimney repair and maintenance sector.

Positive Feedback

Positive customer feedback for Fernando's Chimney, Inc. frequently highlights the company’s high level of customer service, especially in terms of education and communication. Ursula is often mentioned for her patient, honest, and clear explanations, which enable customers to make informed decisions. The technical team, especially Marcos, is praised for their quality workmanship and informative approach during installations and repair jobs. Client experiences reflect appreciatively on the professional demeanor and thorough explanation of procedures rendered by the staff. Reviews also mention the efficient and clean operation, adherence to safety protocols, and the provision of post-service upkeep information, which altogether suggest a comprehensive and customer-centric approach to chimney services.

Concerns and Threads

Despite the overwhelmingly positive feedback, the reviews provided do not present explicit negative customer experiences relating to Fernando's Chimney, Inc. As customer feedback is generally favorable, it is challenging to deduce key negative aspects without additional critical reviews. Any indirect negatives are surmised rather than explicitly stated by customers; as such, it should be noted that the absence of negative commentary in a limited dataset does not necessarily imply the absence of dissatisfaction amongst the broader customer base.

Frequently asked questions about Fernando'S Chimney

What services does Fernando's Chimney, Inc. offer?

Fernando's Chimney, Inc. offers a range of chimney services including installation and repair of chimney liners, caps, and brickwork, as well as chimney cleaning and restoration. They also provide detailed inspections and are equipped to bring flue pipes up to code.

Can I trust the workmanship of Fernando's Chimney, Inc.?

Based on customer reviews, Fernando's Chimney, Inc. is trusted for professional workmanship. Customers have expressed satisfaction with the efficient and clean installation process, and the use of high-quality materials such as stainless steel chimney liners.

How does Fernando's Chimney, Inc. handle customer education and service?

Reviews frequently praise the company for its exceptional focus on customer education and service, with specific commendations for taking time to explain the technical aspects of the work required. Communication is highlighted as thorough, with a strong appreciation for the honesty and patience in helping customers to understand and make decisions regarding their chimney repair and maintenance needs.

Recent customer reviews and testimonials for Fernando'S Chimney

Alberto Ortega

5-Star

3 months ago

I recently had a furnace installed in my house; condensation collected in the chimney, soon a black ooze leaked from the chimney due to the heat from the new furnace. I researched the problem and learned I needed a chimney liner. I found Fernando Chimney, Inc., and read the reviews. Ursula communicated with honesty and imparted knowledge, she provided options, and I felt comfortable making my decision to contract with Fernando Chimney, Inc., to fix my chimney. I have a new aluminum chimney liner with a plate and cap installed to prevent critters and moisture from entering my chimney and also a liner to help release vapors and moisture effectively from my building. I am super happy and trust the craftsmanship of Marcos and Jose (Chepe) who informed me of the installation process. Thank you, Ursula and Fernando Chimney, Inc.!

Nena Stewart

5-Star

11 months ago

I had a very good experience with getting my chimney repaired! What I like best is how Ursula was very patient with me to educate me on what I needed done so I could make the best decision on how to proceed with my chimney repair. As a female home owner and knowing nothing about chimney work, I first read other reviews on Google and reached out to other chimney repair companies and felt as though Fernando's would get the job done. My chimney liner needed to be put in along with brick repair. I'm very pleased with the work they did on my chimney!

Jay Boogie

5-Star

4 months ago

Fernando’s chimney was a blessing. We’d already been taken advantage of by scam artist company before finding Fernando. I appreciate their professionalism and honesty. Their workmanship was top notch. Ursula and Marco were great to work with. They provided us with options to get the fireplace back in working order. They do actual repairs… not just rip out a replace recommendations. I highly recommend this company.

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Featured review

Fernando'S Chimney's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about Fernando'S Chimney

What services does Fernando's Chimney, Inc. offer?

Can I trust the workmanship of Fernando's Chimney, Inc.?

How does Fernando's Chimney, Inc. handle customer education and service?

Recent customer reviews and testimonials for Fernando'S Chimney

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About Fernando'S Chimney

Fernando'S Chimney Reviews Summary

Featured review

Fernando'S Chimney's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about Fernando'S Chimney

What services does Fernando's Chimney, Inc. offer?

Can I trust the workmanship of Fernando's Chimney, Inc.?

How does Fernando's Chimney, Inc. handle customer education and service?

Recent customer reviews and testimonials for Fernando'S Chimney

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