H Firkins and Sons Ltd appear to enjoy a strong reputation for providing high-quality chimney services. The reviews consistently highlight the company's promptness, efficiency, and thorough cleaning methods. Their use of technology, such as cameras for inspection and electronic certification, alongside a convenient payment system, are frequently mentioned and appreciated by customers. Notably, their attention to detail and extra services such as debris removal and fireplace repairs, contribute positively to customer experience. However, there is a discordant note regarding customer service, particularly over the telephone, which suggests an area that could potentially impact their reputation adversely.
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What Customers Are Saying About H. Firkins & Sons?
Trustguide uses AI to extract key phrases from reviews about H. Firkins & Sons and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.
Satisfaction Score
Based on the set of reviews used to generate this report, it appears that of H. Firkins & Sons's customers had a positive experience.
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H. Firkins & Sons Ratings
5
As of Based on 150 revies as of Jan 17, 2024
H. Firkins & Sons Score
As of Based on 150 revies as of Jan 17, 2024
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Customer Reviews
As of Mar 13, 2024, 150 customers have reviewed this business and rated it 4.9 Star out of 5. Trustguide conducted an in-depth analysis of H. Firkins & Sons's publicly available reviews View source
Magnus Summers rated H. Firkins & Sons5 stars
6 days ago
Excellent service and good value. They arrived on time and, after efficiently clearing the chimney, they showed me how to turn on my gas fire. Also easy to pay on the spot with my bank card and got a certificate of completion and invoice emailed to me straight after. Highly recommend!
Finchley Foodie rated H. Firkins & Sons5 stars
4 days ago
We have lived here for over 20 years, in a 1930s property with gas fires. We use Firkins regularly to look after our chimneys. They use a camera to check, sweep carefully, leave no mess and are very nice people. Reasonable price. Highly recommended.
Sonja McGeachie rated H. Firkins & Sons5 stars
4 days ago
excellent service, so thorough! I have had my fire place swept by a different company every year since I first got it some 7 years ago. I always watched what they did and today I was literally shocked to see how much more thorough H Firkin were - the amount of soot that came down was unreal and they actually took they side plates off the stove which had never been done before. And repaired my griddle included in the sweeping fee - very impressed, I would highly recommend. Worth the money for sure.
Frequently Asked Questions About H. Firkins & Sons
What services do H Firkins and Sons ltd provide?
H Firkins and Sons Ltd specialize in chimney cleaning, inspections, and stove & fireplace cleaning. They utilize cameras for checking chimneys and provide electronic certification post-service.
Can I pay for H Firkins and Sons services using a card?
Yes, H Firkins and Sons offers convenience in payment by allowing customers to pay on the spot with a bank card.
How does H Firkins and Sons ensure cleanliness during chimney sweeps?
The company is known for its careful work, leaving no mess behind. They protect the area around the chimney thoroughly and ensure that dust and debris are contained during the cleaning process.
Chimney-sweeps-stove-cleaning and servicing. Smoke tests, cctv
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