H Firkins and Sons Ltd appear to enjoy a strong reputation for providing high-quality chimney services. The reviews consistently highlight the company's promptness, efficiency, and thorough cleaning methods. Their use of technology, such as cameras for inspection and electronic certification, alongside a convenient payment system, are frequently mentioned and appreciated by customers. Notably, their attention to detail and extra services such as debris removal and fireplace repairs, contribute positively to customer experience. However, there is a discordant note regarding customer service, particularly over the telephone, which suggests an area that could potentially impact their reputation adversely.
The positive customer feedback for H Firkins and Sons Ltd focuses on several commendable aspects of the company's services. Enthusiasm for their punctuality and efficiency is a recurring theme. Customers are also impressed with the company's thoroughness, as evidenced by the surprising amounts of soot removed during cleanings that had previously been overlooked by other providers. The professionalism of the workers, who are described as knowledgeable and friendly, and the cleanliness maintained during and after service, further enhance customer satisfaction. Additionally, longstanding relationships spanning several decades imply trust and a consistent level of quality in their services. This trust is also bolstered by their willingness to be flexible in scheduling and the use of modern conveniences such as email invoicing and card payment options.
Despite a wealth of positive feedback, H Firkins and Sons Ltd has encountered some criticism related to customer service. One instance describing a client's interaction with a representative over the phone as abrupt and rude illustrates the disconnect. This isolated event, which includes confusion about service areas, may suggest a lack of clarity in company communication and potential shortfall in customer service training. Although it is a solitary complaint within this set of reviews, it is significant because such experiences can be enough to deter potential customers from engaging with the company's services.
H Firkins and Sons Ltd specialize in chimney cleaning, inspections, and stove & fireplace cleaning. They utilize cameras for checking chimneys and provide electronic certification post-service.
Yes, H Firkins and Sons offers convenience in payment by allowing customers to pay on the spot with a bank card.
The company is known for its careful work, leaving no mess behind. They protect the area around the chimney thoroughly and ensure that dust and debris are contained during the cleaning process.
Chimney-sweeps-stove-cleaning and servicing. Smoke tests, cctv
