A+
Social Care Alba is quite good. It has a high staff turnover. It is hard to tell how many Carers have visited but close to 60 (or perhaps more). More training is needed for new staff such as for the washing routine and hygiene levels - it varies from Carer to Carer, although most are fine. Personal requests are taken onboard by Carers - to improve upon service these could be passed to a Client file, so they don't need to be repeated each time. It is understandably difficult for the Carers to keep to set timings and they can arrive anywhere from 1 hour early to more than 1 hour late. If they are running late they do call and notify the Client, however if they are early there is no phone call. The Carers are friendly people.
I have been working with Caremark Liverpool for nearly 4 years, I enjoy working with all of the clients and my colleagues are great to work with. The management team are very good and give us all the training needed and keep us updated, Sarah the care manager is always very helpful and has both the clients and staff best interest at heart.
We have had exceptional service from the brigt care team. Not only the team who come to help, but also the team in the office, especially Nikki who I have found to be helpful and true to her word. The team who come to help are professional and very caring. It is very reassuring to know the team have been well trained and put the person first.
I am working in this company from last 2 years, and my experience with them has been amazing. The employers are very nice and supportive. They motivate their employees and provide the best training to them to get more knowledge about their role.
Wonderful company to work for, good training before you go out and a good shadowing plan, they don't just throw you in at the deep end! So far, I've had just the best clients, some more challenging but overall you have the support from a fab office team! I've made some lovely friends and the rates are very good, flexible hrs to suit you. An excellent company to work for, I wish I'd decided to work in care sooner!
The positive feedback for Helping Hands Home Care Liverpool predominantly highlights the company's ability to provide compassionate and tailored care. Reviewers have expressed their appreciation for the carers, who are described as treating clients like family and fostering an atmosphere filled with laughter and smiles. The gestures of acknowledgement towards individual carers and the management for their willingness to assist and cheerfully accommodate clients' needs are notable. Moreover, the quality of care is celebrated as 'unbeatable,' and office staff members are commended for their professional and caring attitudes. These positive reflections suggest that when service expectations are met, clients and their families have deeply gratifying experiences.
I can't tell you how wonderful they are with my Mums care. They are friends who treat her as if she were their own family. Mum has Alzheimer's but has no idea, and Sacha and Margaret her lovely carers have got to know her as a person. Mum looks forward to their visits so much, and they make her laugh and smile and feel valued. I can't begin to tell you how brilliant they are. I couldn't find better care if I tried. I also need to thank Rob their Manager who always helps me if anything needs changing or adding to Mums care. Everything they all do is with willingness and cheerfully. Thank you doesn't say enough, but thank you so much xxx xxx
Positive aspects of Bluebird Care Edinburgh are multi-faceted, encompassing both employee satisfaction and customer experience. Employees boast about a warm, family-like bond within the company and share a general enthusiasm for their job roles, with some even returning to the company after leaving, which speaks volumes about the positive work environment. The comprehensive training programs are often mentioned alongside supportive management, suggesting that employee development is a priority. References to effective coordination and manageable workloads indicate a well-organized operational structure. On the client side, the personalized and professional care offered by Bluebird Care led to high customer satisfaction. One compelling testimony comes from a family who was initially hesitant to accept a live-in carer but eventually found the integration to be 'perfect', reflecting the company's competence in addressing diverse client needs with empathy and professionalism.
I’ve had a very positivei introduction to Bluebird Care. The co-ordinators and supervisors get you plenty work within travelling distance. My probation has been thorough and I’m glad I started working fir them.
Positive customer feedback for Nationwide Care Services Limited is largely concentrated around its training program. Trainees describe the training they received as 'very informative and practical', highlighting its applicability to their work. The trainers, particularly Wendy and Ali, are lauded for their teaching abilities, interactive methods, and supportive nature. Trainees have found the environment conducive to learning, praising it as 'amazing'. The addition of new skills and techniques is frequently mentioned, suggesting that the training component is a cornerstone of Nationwide's ability to instill confidence and competence in its staff. Furthermore, there is positive feedback regarding in-home care services, with some indicating that the staff are 'professional and attentive', and that the administrative team is 'helpful and responsive', providing peace of mind to clients.
I’ve got trained through nationwide and about to start my work . It was a great choice to invest my time and effort in this organisation. They are really amazing . Training classes were so helpful and the trainer Miss Windy was one of the best trainer I’ve ever met . The classes were very informative and practical which we can implement on our work days . Trainer was very mindful and co operative supportive .
The key positive aspects of Alltogether Care Services as highlighted by customer feedback include a supportive work environment that offers training and opportunities for personal advancement. Employee reviews stress that the company values its workforce, mentioning examples of career advancement through leadership programs and citing appreciation for the inclusive, 'family feel' of the work culture. This employee satisfaction seems to translate into high-quality care for clients, who consistently appraise the carers’ diligence, dependability, and emotional intelligence in their interactions with service users. The company is recognized for its exceptional care of the elderly, particularly those with dementia, underlining their efficiency, punctuality, and the extraordinary levels of kindness shown to both clients and their family members. Client continuity with assigned staffing reassures that personal relationships and trust are a cornerstone of Alltogether Care Services’ approach to care.
I have worked for Alltogether Care for 7 months now. Having no background in care and being 55 years old and having a career change was daunting. I needn't have worried as all the staff are so lovely, supportive, kind and helpful from my co- workers to my Managers. I have to say how much I love my job and I am so grateful for the chance I was given work for them. They are a wonderful company to work for and their standard of care is so wonderful to be part of.
Positive feedback for The Good Care Group is centered on several key aspects. Firstly, the professionalism and efficiency of staff, from initial contact through ongoing administration, are frequently commended. This cements the company's reputation for high-quality management and customer support. Secondly, the level of personalized care and rapport-building by carers receives high praise, as they are described as kind, thoughtful, and attentive. Such personalized attention has been shown to positively affect clients, including those with complex needs such as dementia. Furthermore, customers frequently mention that the care providers from the Good Care Group significantly contribute to the recovery and daily well-being of clients. Lastly, the ability of the organization to provide respite care that leaves family members feeling reassured and refreshed suggests a deep understanding and commitment to a holistic care approach for both clients and their families.
We have received the best possible care and attention from The Good Care Group from the minute I contacted them some time ago for help. We now have a lovely caring and kind Carer looking after my elderly brother who has a number of health issues and also my sister in law who is relieved to have such an able and caring 'friend' living in. Nothing is too much trouble with Grace driving my brother to appointments, hospital, shopping etc.... and she is also a very good cook which means we know they are both being well fed! As a family, we highly recommend The Good Care Group and we are so grateful that we can depend on them for all the care needed.
Positive feedback regarding Montefiore Centre sheds light on several aspects appreciated by patrons. The staff at the associated London Vesta College is described as 'very helpful and understanding,' pointing to a strong customer service orientation that may enhance user experience and satisfaction. The centre’s location has garnered approval, with remarks identifying it as a 'good area,' suggesting a desirable or convenient locale that likely contributes to the appeal of the organization. Furthermore, the acknowledgement of 'good office spaces' implies a level of adequacy or comfort in the physical work environment available within the centre. Additionally, the comment 'quality care' is indicative of a high standard of service or attention to clients, which is a critical element in fostering trust and a strong reputation. The term 'nice' is too general to offer concrete insights but is nonetheless a positive indicator in an evaluative context. The reference to the building as an 'old heritage' structure could suggest character or a distinguished history that some clients might find attractive or appealing.
This place is a load of nonsense and appears to be a false college, the building is completely eroded and needs refurbishing immediately. The staff offered an apprenticeship within their own premises which is highly unprofessional in my honest opinion.
Positive customer feedback for Elder centers on its supportive nature and attention to the well-being of its carers. Carers mention being provided with the right placements, and commend the agency for offering financial benefits including adequate pay and coverage of travel and food costs. The availability of continuous training and an efficient communication system are also well-regarded. Additionally, the flexibility in choosing long- or short-term placements allows carers to maintain work-life balance. The feedback suggests that Elder succeeds in creating a favorable environment for its employees, which can translate to better care for clients.
This agency is a K19 scam. Our family member used this agency for over 3 years ( knowledge of specialist equipment was required ) account manager and carers gave misleading information to get the booking stating that the carers had the relevant knowledge and experience to use the equipment ( vital ) 90% of the carers that came to the house refused to do the work that was vital and all the complaints made to this agency regarding unethical practice was endorsed and coverd up. For 3 years we were mislead into believing that we were getting a professional service, but in actual fact our family member was financially abused by paying for a service that was not fit for purpose.