247 Home Rescue Reviews

Customer reviews of 247 Home Rescue’s central heating services show a mixed overall sentiment. Several reviewers appreciate the ease of sign-up, competitive pricing compared to more established competitors like British Gas, and specific team members who provided helpful advice and efficient service. Positive feedback often mentions friendly customer service and improvements in app usability over time. However, there are notable criticisms regarding aftercare, perceived aggressive requests for reviews, and dissatisfaction following service visits, particularly concerning unexpected costs or breakdowns after a service.

The most consistent positives across reviews include the professionalism and courtesy of individual engineers, ease of the onboarding process, and perceived value—especially for those switching from more expensive providers. Themes of responsiveness and affordability appear, with multiple reviewers highlighting helpful customer support. In contrast, recurring complaints focus on pushy tactics for obtaining positive reviews, unhelpful follow-up service, and some reports of missed appointments or poor issue resolution, especially after annual boiler services.

Overall, 247 Home Rescue is regarded as a budget-friendly alternative for central heating and boiler cover in the UK but faces significant concerns around post-sale support and reliability. Trust is built through accessible pricing and some strong individual interactions, yet negative experiences in aftercare and aggressive review solicitation impact their reputation, especially for long-term and repeat customers seeking reliable service standards.

247 Home Rescue provides central heating, boiler cover, and landlord protection services in the UK. The company offers a range of maintenance, repair, and certification services for domestic heating systems, often featuring subscription-style plans that aim to provide comprehensive coverage for breakdowns, servicing, and associated compliance needs.

Operations are conducted through a combination of digital sign-up platforms and a call center. Customers interact with engineers during scheduled home visits for installation, servicing, or repairs. Policy details and claims are managed via an app and telephone support. Service fulfillment is achieved by dispatching engineers or contractors, typically within a scheduled timeframe.