A+
We love Manning Pool Service! They have always shown up, rain or shine, on the same day around the same time every week since we hired them. If any maintenance issues were discovered they have always communicated them to us immediately and worked quickly to repair/replace parts. They provide a pool service document/recap with each visit so we are aware of the chemical levels in the pool as well as any adjustments that we made. We have never had an algae or pool water issue in the 1.5 years we've been using them for service. Communication is easy and seamless and our most common technician, Amber is always delightful to work with.
AVOID WARNING WARNING. DO NOT USE this pool contractor to remodel your pool. In my opinion they are incompentent. I gave them a LARGE deposit in MAY 2023 and we are now March 27 and my pool is half demolished, all the plaster removed and down to concrete and still not finished. The owner came out and did homework, but there have been 4 seperate crews come to "remove debris" and clean the pool because it has been so long, but then no work commences. I even have holes in my deck where they tore it up to repair a leak. See the photos for how they have left it unfinished. We have called six times in the last month and no return phone calls or no input to put us on "their schedule" I was told by a confident source that they had "signed up" over 100 pools to refurbish last year. I wonder how many were finished. My opinion would be to NOT sign any paperwork with this company. NOTE: THERE HAS BEEN NO Approvals presented, discussed or mentioned by your company for work to the outer shell. What are you talking about? Is your word good to complete the job?
Liquidus Pool Services receives acclaim for several positive aspects based on customer feedback. Customers appreciate the technical expertise displayed by the service technicians, with successful installations and repairs of pool equipment being particularly commended. The value for money, characterized by reasonable pricing and cost-saving advice, stands out as a significant advantage among customer experiences. The dedication to clear communication is another area where Liquidus excels; weekly updates, detailed reports after cleanings, and the provision of photos leave customers informed and satisfied. Lastly, customers highlight the ease of automatic payment systems and responsive customer service, which enhance the overall user experience and foster customer loyalty.
Liquidus Pools did a great job installing a new variable speed pump. Even after running into challenges with my older controls they were able to get it to work the way I wanted it to. I had a follow-up call with them (on a different issue) in which they also did a great job. The pump install was very reasonably priced and significantly less expensive than one other quote that I received.
The positive aspects of customer feedback for Marvelous Pool Design are anchored by Joshua's professional demeanor and technical proficiency. The expeditious and thoughtful service, including emergency visits and accommodating special requests, is noted as exceptional. Customers express a high level of satisfaction with the cleanliness and maintenance of their pools, particularly praising the company's effectiveness in dealing with complex issues such as algae removal and equipment repairs. The ability to elucidate the processes involved in pool maintenance to clients adds to the company's favorable image. Recommendations are made without reservations, suggesting that customers are confident in the service quality and likely to engage with the company for future pool-related needs.
We have two pools that Joshua services and maintains. Prior to hiring him, I always had to clean leaves and debris from my lap pool, despite it being covered except during my daily lap swim. Since hiring Joshua, my pool is spotless and free from debris, the salt chemistry is good, and the water feels clear and fresh. Joshua is available for questions and is a pro at what he does. I highly recommend him and his company.
The positive aspects of customer feedback for Better Pool Management revolve around the expertise and friendliness of the staff, quality of products, and commitment to customer service. Clients frequently praise the knowledgeable team that offers practical solutions and specific product recommendations, enhancing the overall customer experience. Long-term relationships extending over a decade or two have fostered a sense of trust and reliability. Furthermore, customers note that staff members are proactive in resolving issues, which is highlighted by their readiness to assist with problem-solving for pool maintenance. The availability of unique, high-quality chlorine and pool parts that other stores don't offer is also viewed as a significant benefit.
The 2 men that work here are extremely friendly & welcoming. Very knowledgeable too & they sell the best chlorine on the market that u can’t find at Leslie’s, among many other things. Highly recommend this place!
The positive aspects of customer feedback for Lazy Day Pool & Spa Inc prominently highlight aspects such as their high level of professionalism, effective communication, and successful project executions. The firm is commended for the proficiency and knowledgeability of their staff, particularly when offering advice and support for services once provided by other companies. They have demonstrated a consistent ability to install or replace pool liners and equipment with finesse, to add new features, and to ensure the aesthetic appeal of their work. Customers appreciate the company's swift responses to inquiries and their commitment to keeping them informed throughout the service processes. Moreover, the end results enjoy appreciation for making a visually pleasing and functional impact on clients' pools, cultivating a strong recommendation trend among satisfied customers.
In 2022 I hired Lazy Day Pools to install a new pool liner in the spring and a safety cover in the fall. They were professional and communicated when weather caused the schedule to move slightly. They cleaned up and completed everything on time . I would recommend them for any of your inground swimming pool opportunities Great Job
Positive customer feedback for Pinch A Penny Pool Patio Spa highlights the store's ability to meet consumers' pool needs with a comprehensive product selection. Specific commendations point to the helpful and polite nature of store employees who aid customers in navigating the store's offerings. The spa section, in particular, receives praise for its quality, suggesting that in some instances, the customer service is meeting expectations. Positive in-store interactions and a notable selection contribute to the perception of Pinch A Penny as a knowledgeable provider in the pool and spa supply industry.
Disappointing! When I went, there wasn't a single employee on the floor. Anyone could've walked in and took whatever they wanted without anyone knowing! The one employee I found, I asked him for help to check out. He didn't know much English and told me to wait. I stood by the cash register for quite some time before someone finally showed up. Then, they didn't know the code to log in to the computer and delayed the 3 people in line even more. Lastly, the one single item I went to get was OVERPRICED! At that point, I just didn't care, took my receipt, and don't plan to go back for a very long time. This place used to be my go-to for anything pool related. It has scaled down to the ground, unfortunately.
Key positive aspects highlighted by customers of SwimHappy Pool Service & Repair include their consistent reliability and timely communication, as customers express satisfaction with the weekly notifications regarding service timing and activities. The level of professionalism is regularly praised, specifically noting team member Kellen's role in ensuring customer satisfaction. Customers are delighted with the outcomes of significant works like pool replastering and repair, describing the results as beautiful and commending the company for its adherence to deadlines and lack of surprises during the process. Additionally, positive reactions to the company's ability to quickly troubleshoot and resolve issues, ensuring equipment is working correctly, and providing an immaculate swimming environment collectively bolster SwimHappy's image as a competent and efficient service provider.
SwimHappy has been an excellent choice for pool service and repair. They communicate their arrival time every week, provide pool details weekly, and most importantly they always show up. Five stars for them in a current world of 3 star service (if you’re lucky).
Positive customer feedback for ASP - America's Swimming Pool Company of Dallas primarily highlights the company's reliability and strong communication skills. Staff members like Bryan Norton, DeAndre Major, and Mike Gardner receive praise for their prompt responses and diligent updates, which are indicative of the high level of customer service that is often mentioned. The professionalism and expertise of the team are also recurring themes, with clients expressing satisfaction with the thorough nature of the work, whether it's routine cleaning, repairs, replacements, or full-scale renovations. The delivery of consistent weekly service reports also reflects an organizational commitment to transparency. Moreover, the ability to handle emergencies swiftly showcases their dedication to maintaining customer trust and ensuring the functionality and safety of the pools they service.
Bryan Norton was a fantastic help! Sent an inquiry thru the website on a Saturday before July 4th (Tues) holiday about a small repair job that I've put off far too long. He called me on Monday morning AND was able to get over here for an evaluation that evening. Sent me an estimate on Wed morning that was very reasonable, and then he researched replacing 4 of our 1995-era tiles... when none (not surprisingly!) were to be found, he found a very good solid color replacement that I liked. His team came out early Friday morning, were professional, quiet, and cleaned up well after the job (considering they replaced a large amount of mastic!), and I can now feel more relaxed in my own pool. Bryan was an excellent communicator over phone and email, very prompt and courteous. Highly recommend!
Richard's Total Backyard Solutions has earned substantial praise for several aspects of its services and customer relations. Customers appreciate the lifetime warranty on products, exemplifying the company's commitment to service and highlighting its confidence in product durability. Staff members, including Kristen, Angel, Jessie, and April, have garnered personal commendations for their exceptional assistance and professional demeanor. Customers have also expressed satisfaction with quick and efficient problem-solving, proactive communication, and employees' extensive product knowledge. Moreover, the company's ability to exceed expectations, such as by expediting service repairs and offering insightful operational tips, adds significant value to the customer experience. The positive engagement, from the initial selection process to after-sale support of the spa and pool installations, evidently fosters loyalty and satisfaction among the clientele.
We love our pool from Richard’s! It helps halving the lifetime warranty, which has been a breeze to use when we needed service! Thank you again Kristen for the new help and of course Stacey who has always prioritized our needs. Our fav view!!
