The reputation of We Fix Ugly Pools appears to be mixed based on the collection of customer reviews provided. A recurring positive theme is the company's ability to deliver quality workmanship and adhere to their warranty obligations, with multiple customers praising the expertise of the team and the final results of the pool services rendered. The company's communication platform, called dispatch, which notifies customers about service appointments, was also mentioned as a major plus. This indicates a systematic approach to customer service and project management. However, there is a significant vein of dissatisfaction related to project delays and poor communication. For some customers, projects have been significantly delayed beyond initial expectations, with difficulties in getting responses or updates from the company. Issues with the front desk's ability to provide helpful information have been cited, alongside a lack of transparency regarding scheduling and project progress.
Read more
