We Fix Ugly Pools Reviews

The overall sentiment in reviews for We Fix Ugly Pools is mixed, with customers reporting both positive experiences and consistent issues around communication. Many highlight timely responses to estimate requests, knowledgeable staff, and impressive results on complex pool renovations or backyard projects. However, repeated feedback indicates a significant breakdown in follow-up after initial contact, leaving potential clients without critical updates.

Among the most frequent themes are high-quality workmanship in pool and outdoor renovations, timely project completion, and specific praise for staff like Brian Morris and the on-site teams. Customers often mention crew professionalism, helpful office staff, and strong attention to detail during construction. Conversely, several reviews detail repeated disappointment regarding the absence of follow-up communication after estimates, suggesting a gap between initial responsiveness and ongoing client engagement.

Based on these patterns, We Fix Ugly Pools builds a solid reputation in the pool contractor space for quality renovations and knowledgeable staff but is hampered by persistent communication lapses. The company is seen as reliable for complex projects, though prospective clients in the region should be aware of possible post-estimate communication delays.

We Fix Ugly Pools specializes in pool renovation, construction, and backyard remodels. The company operates in the swimming pool contracting sector, offering services that include resurfacing, structural repairs, new pool installations, decking upgrades, and outdoor kitchen construction for residential clients.

The company manages projects through a combination of in-house teams and office staff. It uses a dispatch program that notifies customers about technician visits, and coordinators handle scheduling, contracts, and communication. All stages, from on-site assessments to clean-up, are completed by company employees without subcontractors.