Blue Haven Pools & Spas Reviews

The overall sentiment regarding Blue Haven Pools, a swimming pool contractor, is mixed. Many reviewers describe high satisfaction with the company’s pool construction quality, fast responses, and effective maintenance support, naming staff like Laura, Alex, Danielle, and Scott. Positive experiences highlight efficient timelines and attentive customer service. However, other customers chronicle serious communication failures, staff rudeness, property issues, and incomplete projects, signaling sharp disparities in service.

Common feedback emphasizes the technical quality of pools, responsiveness from certain staff, and ongoing support such as equipment repair. Customers in areas like Butte County mention both smooth processes and serious delays or abandonment, with some citing frustration over office hours and unreturned calls. Issues with customer service are frequently mentioned, including instances of rude interactions and allegations of staff misconduct, which undermine otherwise strong operational capabilities.

Overall, Blue Haven Pools holds a reputation for delivering appealing finished pool projects and effective problem-solving in regions like Butte County, but their standing is impacted by reports of service shortfalls, unreliable follow-up, and communication problems. Those seeking pool construction in these areas may receive excellent results, but should be alert to inconsistency in customer-related practices.

Blue Haven Pools is a contractor specializing in the construction and installation of in-ground swimming pools. The company provides custom pool design, incorporating features such as slides, waterfalls, and specialized filtration systems like Ozone and UV. Services are delivered in-person, with staff handling sales, design consultations, project management, and on-site work.

The company follows a process-oriented workflow, beginning with client inquiries and consultations, followed by project quotes, planning, and construction. Blue Haven Pools assigns specific staff to assist throughout project phases, communicates scheduling updates, and provides maintenance or support services post-installation. They operate regional offices, coordinating work locally and responding to service and repair requests.