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Blue Haven Pools & Spas Reviews

Rated 3.4 based on 13 Reviews

3330 CA-32 #B, Chico, CA 95973, United States

Pool Services Chico

Published on
July 8, 2025
Last updated
July 8, 2025

Reviews Summary

The overall sentiment regarding Blue Haven Pools, a swimming pool contractor, is mixed. Many reviewers describe high satisfaction with the company’s pool construction quality, fast responses, and effective maintenance support, naming staff like Laura, Alex, Danielle, and Scott. Positive experiences highlight efficient timelines and attentive customer service. However, other customers chronicle serious communication failures, staff rudeness, property issues, and incomplete projects, signaling sharp disparities in service.

Common feedback emphasizes the technical quality of pools, responsiveness from certain staff, and ongoing support such as equipment repair. Customers in areas like Butte County mention both smooth processes and serious delays or abandonment, with some citing frustration over office hours and unreturned calls. Issues with customer service are frequently mentioned, including instances of rude interactions and allegations of staff misconduct, which undermine otherwise strong operational capabilities.

Overall, Blue Haven Pools holds a reputation for delivering appealing finished pool projects and effective problem-solving in regions like Butte County, but their standing is impacted by reports of service shortfalls, unreliable follow-up, and communication problems. Those seeking pool construction in these areas may receive excellent results, but should be alert to inconsistency in customer-related practices.
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What Customers Are Saying About Blue Haven Pools & Spas?

pool, slide and waterfall all look amazing

did a great job with my pool

our beautiful pool and it was built in a timely manner

our pool was completed in a reasonable time frame

never let me down or left me hanging

turned out great and we got it on ahead of schedule

Great information and very happy with the work

Trustguide extracts key phrases from reviews about Blue Haven Pools & Spas and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 60% of Blue Haven Pools & Spas's customers had a positive experience.

Positive
60%
Neutral
10%
Negative
30%

Blue Haven Pools & Spas Ratings

5

As of Based on 13 revies as of Jul 08, 2025

Blue Haven Pools & Spas Score

60%

As of Based on 13 revies as of Jul 08, 2025

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Customer Reviews

As of Jul 08, 2025, 13 customers have reviewed this business and rated it 3.4 Star out of 5. Trustguide conducted an in-depth analysis of Blue Haven Pools & Spas's publicly available reviews View source

Desiree Lampron rated Blue Haven Pools & Spas 5 stars
a month ago
Wonderful experience! All employees were prompt at getting back to us, the pool, slide and waterfall all look amazing. The equipment is wonderful and easy to maintain the water is crystal clear! Could not recommend them enough!! If you’re looking for an amazing pool than look no further! Laura was our sales person and she listened to all our questions and designed us the perfect pool that works for our family.
Mary Irwin rated Blue Haven Pools & Spas 5 stars
10 months ago
Blue Haven did a great job with my pool. The staff was friendly and answered all my questions. The office had good communication skills.
Linda Merriott rated Blue Haven Pools & Spas 5 stars
10 months ago
We love our beautiful pool and it was built in a timely manner! When I’ve needed anything checked, Alex has been wonderful about coming out quickly and fixing anything if needed:)

Frequently Asked Questions About Blue Haven Pools & Spas

How responsive is Blue Haven Pools during construction and when issues arise?

Reviewers report mixed responsiveness. Some mention prompt replies, effective support, and quick equipment repair, while others cite unreturned calls, limited office hours, and delays, particularly in regions like Butte County.

Can Blue Haven Pools complete projects within the expected timeline?

Many customers note timely completion and clear scheduling, but others describe significant delays and extended builds. Factors like regional office practices and weather have affected some projects’ duration.

What features and systems does Blue Haven Pools offer in their pool installations?

The company provides custom pools with options such as slides, waterfalls, Ozone and UV filtration systems, and tailored designs to fit family needs. Their equipment designs focus on water clarity and easy maintenance.

About Blue Haven Pools & Spas

Pool Services
Blue Haven Pools is a contractor specializing in the construction and installation of in-ground swimming pools. The company provides custom pool design, incorporating features such as slides, waterfalls, and specialized filtration systems like Ozone and UV. Services are delivered in-person, with staff handling sales, design consultations, project management, and on-site work.

The company follows a process-oriented workflow, beginning with client inquiries and consultations, followed by project quotes, planning, and construction. Blue Haven Pools assigns specific staff to assist throughout project phases, communicates scheduling updates, and provides maintenance or support services post-installation. They operate regional offices, coordinating work locally and responding to service and repair requests.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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