Pinch A Penny Pool Patio Spa Reviews
Rated 4.1 based on 237 Reviews
Pool Services in Miami
11035 Bird Rd, Miami, FL 33165, United States
Published on
March 1, 2024
Last updated
July 10, 2025
Evaluating the company reputation of Pinch A Penny Pool Patio Spa based on customer reviews, there seems to be a notable disparity in experiences. A recurring theme is the dissatisfaction with customer service, particularly post-purchase support. Complaints include missed delivery appointments resulting in financial and time costs for customers, difficulty in obtaining service or assistance when needed, and poor communication amongst staff members. Instances were reported where managerial intervention was either absent or unhelpful, worsening customer frustration. Additionally, discordance between product pricing perceptions indicates concerns over value for money. While the store's selection and expertise in pool needs are acknowledged, these positives are overshadowed by the repeated emphasis on customer service failings.
Based on customer reviews, service and post-purchase support have been inconsistent. While there are positive reports about in-store assistance, there is also significant feedback about missed appointments, subpar follow-up, and communication issues, suggesting that reliable service may not be guaranteed.
Customer perception of pricing varies. Some reviews indicate that products may be overpriced, suggesting that it is advisable for customers to compare prices with other providers before making a purchase decision.
Based on several reviews, resolving issues may not be straightforward. Customers have reported difficulty in getting refunds, poor communication from management, and unhelpful responses, which implies that resolutions may require persistence and may not always be satisfactory.
Chain stocking a range of products for swimming pools & spas, including chemicals, toys & equipment.
