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Swimhappy Pool Service & Repair Reviews

Rated 4.8 based on 310 Reviews

Pool Services | Phoenix, AZ

Published on
February 23, 2024
Last updated
March 13, 2024

Reviews Summary

SwimHappy Pool Service & Repair generally seems to uphold a robust reputation for delivering consistent and quality service. Majority of customers compliment the company on their reliability, communicating arrival times and work details. Clients note the efficiency of service tasks such as pool and spa replastering, tile work, and pool resurfacing, often emphasizing the timeliness, fair pricing, and the attractiveness of the finished work. Kellen, a primary contact mentioned by multiple reviewers, is commended for responsiveness and professionalism. On the downside, there are concerns about the decline in service quality, with issues ranging from inadequate cleaning to poor handling of algae problems and a perceived lack of skilled technicians. Such discrepancies suggest potential shortcomings in employee training or resource allocation, implying that while the company largely succeeds in its service offerings, there is a noteworthy segment of customer experience that requires attention and improvement.

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What Customers Are Saying About Swimhappy Pool Service & Repair?

Trustguide uses AI to extract key phrases from reviews about Swimhappy Pool Service & Repair and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Swimhappy Pool Service & Repair's customers had a positive experience.

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Swimhappy Pool Service & Repair Ratings

5

As of Based on 310 revies as of Feb 23, 2024

Swimhappy Pool Service & Repair Score

As of Based on 310 revies as of Feb 23, 2024

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Customer Reviews

As of Mar 13, 2024, 310 customers have reviewed this business and rated it 4.8 Star out of 5. Trustguide conducted an in-depth analysis of Swimhappy Pool Service & Repair's publicly available reviews View source

Kerri B rated Swimhappy Pool Service & Repair 5 stars
3 weeks ago
SwimHappy has been an excellent choice for pool service and repair. They communicate their arrival time every week, provide pool details weekly, and most importantly they always show up. Five stars for them in a current world of 3 star service (if you’re lucky).
Ejh Max rated Swimhappy Pool Service & Repair 5 stars
a week ago
Kellen and the whole team were fantastic. Fast, smart, fun and fair. Replastered my pool and spa and made it all beautiful. Great company!
Tony P rated Swimhappy Pool Service & Repair 5 stars
a week ago
We had some loose tiles on our pool and I contacted swim Happy (who is also maintaining our pool) to remove and replace all the tile on our pool. They were timely, decently priced and did a fantastic job! I’m very pleased with their work.

Frequently Asked Questions About Swimhappy Pool Service & Repair

How responsive is SwimHappy Pool Service & Repair to urgent maintenance needs?

SwimHappy is typically very responsive to maintenance needs, with customers lauding their effort to keep pools clean and rectify issues swiftly. However, there may be exceptions depending on the complexity of the issue or resource availability.

Does SwimHappy Pool Service & Repair offer comprehensive services for pool resurfacing and repair?

Yes, customers report high satisfaction with SwimHappy's pool resurfacing and repair services, citing timeliness, quality craftsmanship, and the company's ability to stick to promised deadlines without unexpected drawbacks.

Have there been any concerns about the level of skill among SwimHappy technicians?

Although many reviews praise the expertise of SwimHappy staff, some customers have raised concerns regarding the competence of technicians, especially when dealing with routine maintenance and algae treatment, which could indicate variability in staff experience.

About Swimhappy Pool Service & Repair

Pool Services

At SwimHappy, we take pride in our unwavering commitment to hard work, exceptional customer service, and delivering outstanding value in the world of swimming pool services and repairs. Our dedication to your satisfaction is evident in our free initial service for pool cleanup and filter cleaning, exclusively for new weekly service customers.Beyond routine maintenance, we offer a wide range of services, including equipment upgrades for pumps, filters, heaters, and automation systems, as well as advanced sanitation solutions like salt and oxidation systems. When it comes to transforming your pool, our expertise extends to remodels, which encompass re-tiling and resurfacing with mini pebble finishes.

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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