The general consensus from recent reviews about Richard's Total Backyard Solutions is one of commendation for their customer service, after-sale support, and the quality of their product offerings—particularly swimming pools and spas. Customers frequently praise the company for honoring lifetime warranties and providing timely service. Notably, the staff, such as Kristen, Angel, and Jessie, are repeatedly mentioned for their professionalism, responsiveness, and helpfulness, which significantly contributes to positive customer experiences. However, there are criticisms which highlight communication lapses, sales processes inadequacies, and post-payment service drops, suggesting some inconsistency in the company's performance.
Customer reports indicate that Richard's Total Backyard Solutions has honored warranties even slightly beyond the expiration, suggesting flexibility and a customer-first approach to service commitment.
The staff, such as Kristen, Angel, and Jessie, is frequently lauded for their responsiveness, expertise, and considerate customer service, enhancing the overall customer experience.
Customers have noted communication gaps during the sales process and a discernible decrease in the level of service after the final payment, indicating an area for potential vigilance.
Since 1987, Richard's Total Backyard Solutions is a unique pool builder in the greater Houston area, as we have everything you could ever want for your backyard paradise. (That’s why we’re called “Total Backyard Solutions”!)Our 10,000 sq. ft. the showroom has the latest kitchen, bathroom and outdoor trends that other pool companies would not even consider. We offer our clients a full-service in-house consultation experience where they can see, touch, hear and test out anything and everything they desire to have built in their backyard. We also offer a virtual experience for our clients where they can design their idea virtually on our website or at our store on our touch-screen computer.
