Elder Reviews
Rated 4 based on 103 Reviews
Home Care Services in London
230 City Rd, London EC1V 2TT
Published on
January 12, 2024
Last updated
July 10, 2025
Elder's company reputation reflects a split in customer experiences. While there are testimonials praising the company for its supportive stance towards carers, and admirable responsiveness in arranging live-in care, there are also severe criticisms. Key positives include coverage of travel and food expenses, flexibility in placements, and the ability to accommodate carer preferences regarding client characteristics. Conversely, some reviews highlight issues with carer expertise, especially concerning the use of specialist equipment, suggesting a mismatch between client needs and services provided. Complaints also reference poor handling of situations when clients fall ill, inadequate management communication, and a perception of prioritizing profit over quality care. Such dichotomy indicates inconsistent service quality from Elder, which seems to fluctuate based on individual circumstances and potentially internal management or policy challenges.
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Elder claims to provide continuous training opportunities for its carers through their training website, although customer experiences suggest that this may not always translate into carers being properly vetted or trained for specialist equipment. Prospective clients are advised to discuss specific care requirements in detail with Elder representatives and seek confirmation of carers' expertise.
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Carers can expect support from Elder in various aspects of their job roles. This includes the provision of right placements, adequate pay, reimbursement for travel, continuous training, and efficient communication systems. The company offers both email and phone support to address any queries or issues that may arise.
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Some reviews indicate that Elder may not provide reliable support in situations of client illness, with instances cited where care was withdrawn without adequate notice. However, there are also accounts where Elder has arranged care on short notice. It is crucial for potential clients to discuss contingency plans and the handling of emergency situations with the agency prior to engaging their services.
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We are a leading introductory live-in care agency, helping older people get the care they need, in the place they feel happiest – their own homes.
