Elder Reviews

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How does Elder ensure that carers have the necessary expertise for specific client needs?

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Elder claims to provide continuous training opportunities for its carers through their training website, although customer experiences suggest that this may not always translate into carers being properly vetted or trained for specialist equipment. Prospective clients are advised to discuss specific care requirements in detail with Elder representatives and seek confirmation of carers' expertise.

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What kind of support can carers expect when working with Elder?

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Carers can expect support from Elder in various aspects of their job roles. This includes the provision of right placements, adequate pay, reimbursement for travel, continuous training, and efficient communication systems. The company offers both email and phone support to address any queries or issues that may arise.

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What happens if an Elder carer cannot provide care due to a client's illness?

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Some reviews indicate that Elder may not provide reliable support in situations of client illness, with instances cited where care was withdrawn without adequate notice. However, there are also accounts where Elder has arranged care on short notice. It is crucial for potential clients to discuss contingency plans and the handling of emergency situations with the agency prior to engaging their services.

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