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Visiting Angels Reviews

Rated 4.7 based on 398 Reviews

937 Haverford Rd #200, Bryn Mawr, PA 19010, United States

Home Care Services Bryn Mawr

Published on
July 9, 2025
Last updated
July 9, 2025

Reviews Summary

Overall, reviewer sentiment toward Visiting Angels’ home care service is strongly positive, emphasizing the dedication and compassion of the caregiving staff. Many families highlight specific caregivers by name and detail meaningful, supportive interactions that went well beyond basic care duties. Customers frequently mention responsiveness, flexibility with scheduling, and successful support during periods of stress or transition. One negative review cited serious organizational and reliability shortcomings, raising concerns about communication, punctuality, and staff engagement.

Common feedback includes repeated praise for Visiting Angels’ caregivers’ compassion, professionalism, and willingness to meet specialized needs such as dementia care, post-hospital recovery, and emotional support. Families value both consistency of care and how staff form relationships with clients, sometimes maintaining them even after formal service ends. Several mention helpful office staff and smooth scheduling. The primary negative theme centers on apparent administrative disorganization, cited in detail by one reviewer.

Overall, Visiting Angels is regarded as a trustworthy and compassionate home care provider, particularly valued across various U.S. locations for their responsive, personal approach. Consistency and individualized attention from their team appear to establish strong trust with families, although the rare account of poor coordination suggests that experiences may vary based on local office management.
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What Customers Are Saying About Visiting Angels?

all wonderful

extremely kind and caring

most compassionate, sensitive and loving

the kind people of Visiting Angels were exemplary

did a great job

always been compassionate, trustworthy and willing

courteous, kind, patient, respectful

a perfect fit

wonderful people would be sent

Trustguide extracts key phrases from reviews about Visiting Angels and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of Visiting Angels's customers had a positive experience.

Positive
90%
Neutral
0%
Negative
10%

Visiting Angels Ratings

5

As of Based on 398 revies as of Jul 09, 2025

Visiting Angels Score

90%

As of Based on 398 revies as of Jul 09, 2025

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Customer Reviews

As of Jul 09, 2025, 398 customers have reviewed this business and rated it 4.7 Star out of 5. Trustguide conducted an in-depth analysis of Visiting Angels's publicly available reviews View source

Leslie McNeese rated Visiting Angels 5 stars
2 weeks ago
In a couple of months it will be 4 years that we have used Visiting Angels. I have nothing but high praise for the caregivers that take care of my mother in law. We have Ms. Lori, Ms. Bridget that rotate days. We use overnight care with Ms. Naomi, Ms.Arica and Ms. Shae. They are all wonderful. My mother in law is happy to see who is coming to visit everyday. They listen to her favorite music and dance, go on walks, and sit outside with the dogs. In addition we are thankful to have Ms. Michelle in the office as one of our schedulers. She is super helpful and responsive when we need a schedule change or adding additional care. We are super blessed with our care team.
Artistic Closets Inc. rated Visiting Angels 5 stars
a month ago
I called for an emergency need to care for my mom. Lauren was on it so swiftly and took care of everything. She took so much stress off of me. My mother had been in the hospital for 5 days and is not mobile with more injuries. I decided although she is in a wonderful assisted living and receives great care, she needed someone with her to help mentally recover properly be with her and lift her spirits. I scheduled Marie 5 hours a day 3-8pm for a few weeks. Marie, our Angel and certified nurse was sent to us immediately the following day. She has been extremely kind and caring and a wonderful person. She assisted my mom with her needs this way she did not have to wait for staff at the assisted living facility. Mom is not mobile. Marie was a wonderful companion helping and aiding in my mom's recovery. I highly recommend using Visiting Angels.
thomas hansen rated Visiting Angels 5 stars
a month ago
My wife developed dementia at the very early age of 58. Visiting Angels(VA) became our key support organization in the last 12 months before she had to enter a memory care facility. Patty Fitzgerald, her primary care giver from VA, is the most compassionate, sensitive and loving care giver I could ever imagine. She quickly became my wife’s best friend and most trusted care giver. So much so that Patty continues to visit Jill twice per week simply because of a mutual love and affection. I thank her and the St Louis Park based VA for their remarkable sensitivity when it was needed most. Tom Hansen, Chaska MN

Frequently Asked Questions About Visiting Angels

Are caregivers from Visiting Angels consistent and attentive?

Many reviewers note that Visiting Angels’ caregivers are consistent in their attendance and develop strong, attentive relationships with clients. Staff often provide both practical assistance and emotional support, building trust and even maintaining connections beyond formal care arrangements.

Does Visiting Angels provide flexible scheduling for home care?

Yes, several reviews highlight Visiting Angels’ ability to adapt schedules quickly for both regular and emergency care needs. Office staff are frequently described as responsive and accommodating when changes in care hours or additional service are requested.

What should I expect when arranging care with Visiting Angels?

The process usually involves contacting the office for information, interviewing potential caregivers, and coordinating schedules through administrative staff. Some reviews mention strong support from the office, though occasional issues with paperwork and communication have occurred.

About Visiting Angels

Home Care Services
Visiting Angels provides non-medical home care services, specializing in in-home assistance for seniors and adults recovering from illness or injuries. Their core service includes providing companions, certified nursing assistants, and dementia care professionals, delivered in-person at client residences. The company serves individuals who desire to maintain independence at home while receiving essential daily support.

Visiting Angels operates by matching clients with trained caregivers based on specific needs and preferences. The company manages scheduling through office staff and coordinators, supporting both regular and emergency care requests. Services range from companionship and daily living support to specialized dementia care, with routines adjusted as clients’ needs evolve. Office staff handle scheduling, inquiries, and provide ongoing administrative support.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.