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Nationwide Care Services Ltd Reviews

Rated 3.9 based on 69 Reviews

Amington House, 95 Amington Rd, Tyseley, Birmingham B25 8EP

Home Care Services | Birmingham

Published on
March 4, 2024
Last updated
March 13, 2024

Reviews Summary

Evaluating Nationwide Care Services Limited through recent customer feedback presents a juxtaposition of experiences. On the positive side, the training aspect of the organization receives high praise. Multiple reviewers extol the virtues of trainers, specifically Wendy and Ali, describing the training as 'informative and practical' and the trainers as 'mindful', 'cooperative', 'wonderful', and 'clear'. These positive experiences contribute to the perception of a company invested in the development of skilled and competent staff. On the negative side, there are severe concerns about the quality of care provided. Issues span from neglectful practices, such as inadequate personal care and failure to provide proper services, to alarming accusations of abuse and gross misconduct, including medication mishaps and mistreatment of clients. In summary, while Nationwide Care Services Limited may excel in training, there are significant and concerning allegations about the care services that adversely affect the company's overall reputation.

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What Customers Are Saying About Nationwide Care Services Ltd?

Trustguide uses AI to extract key phrases from reviews about Nationwide Care Services Ltd and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Nationwide Care Services Ltd's customers had a positive experience.

Positive
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Nationwide Care Services Ltd Ratings

5

As of Based on 69 revies as of Mar 04, 2024

Nationwide Care Services Ltd Score

As of Based on 69 revies as of Mar 04, 2024

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Customer Reviews

As of Mar 13, 2024, 69 customers have reviewed this business and rated it 3.9 Star out of 5. Trustguide conducted an in-depth analysis of Nationwide Care Services Ltd's publicly available reviews View source

Afra Juthi rated Nationwide Care Services Ltd 5 stars
2 months ago
I’ve got trained through nationwide and about to start my work . It was a great choice to invest my time and effort in this organisation. They are really amazing . Training classes were so helpful and the trainer Miss Windy was one of the best trainer I’ve ever met . The classes were very informative and practical which we can implement on our work days . Trainer was very mindful and co operative supportive .
sadiya latif rated Nationwide Care Services Ltd 5 stars
2 months ago
Wendy is a fantastic trainer. She ensures we have a good and thorough understanding of everything we have to go through and is very interactive. The location is no too bad parking can be a bit of an issue but that is expected as it is part of an industrial area.
Jen Dowd rated Nationwide Care Services Ltd 5 stars
2 months ago
Absolutely disgusting care service, in 1 week my relative not been offered a hot soapy water to have a wash, the carers haven't got a clue what they are supposed to be doing! The QR code doesn't work so they slope off after 10 minutes yet my relativehas to pay for 30 mins, pots left in the sink, cupboard broken but nothing said to family. Even tried to put a meal in the microwave still in the box!! Can't speak English and used Google translator to understand what dosage medicine to give! DANGEROUS PRACTICE!!!!!

Frequently Asked Questions About Nationwide Care Services Ltd

What kind of training can I expect for carers from Nationwide Care Services Limited?

Nationwide Care Services Limited provides a training program that has been highly praised by participants. The training is described as informative, practical, and interactive, aiming to equip carers with relevant skills and techniques for their roles. Trainers, such as Wendy and Ali, receive commendations for their effectiveness and supportive teaching styles.

Are there any concerns I should be aware of before selecting Nationwide Care Services Limited for in-home care?

Some clients have reported serious concerns regarding the care provided by Nationwide Care Services Limited. Issues include inadequate personal care, failure to follow care plans, and alleged medication mishaps. Prospective customers should thoroughly consider these reports and conduct their independent research, possibly including discussions with the company, before engaging their services.

Does Nationwide Care Services Limited have a responsive and helpful administrative team?

Feedback regarding the administrative aspect of Nationwide Care Services Limited is mixed. While some reviews acknowledge the administrative staff as helpful and responsive, providing peace of mind to customers, other reviewers have encountered experiences of unhelpfulness and rudeness, particularly over the phone. As experiences vary, it may be beneficial to assess this through direct interaction with the company's administrative team.

About Nationwide Care Services Ltd

Home Care Services
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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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