Home Instead South Manchester & North Trafford - Home Care & Live-in Care logo

Home Instead Reviews Summary

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Home Care Services | Manchester

289 Barlow Moor Rd, Chorlton-cum-Hardy, Manchester M21 7GH

Trustguide Rating

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Home Instead?

As of Mar 14, 2024, 15 customers have reviewed this business and rated it 4.7 Star out of 5. Trustguide conducted an in-depth analysis of Home Instead's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Mar 14, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
March 14, 2024
Last updated
March 14, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Home Instead's customers had a positive experience.

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Home Instead's customer reviews analysis

The reviews of Home Instead South Manchester & North Trafford - Home Care & Live-in Care paint a very positive picture of the company's reputation, highlighting their commitment to quality care and a supportive work environment. Employees consistently commend the company's thorough training, good communication, flexibility, and supportive office team. The sense of community among the staff and the description of the company as family-like indicate a strong company culture. Despite the often challenging nature of care work, employees feel valued and supported, with specific praise for the company caring equally about staff and clients. Client-focused statements emphasize the delivery of quality services, attention to individual needs, and going 'above and beyond', even in difficult situations. While a single incident of a client being temporarily lost is mentioned, it's noted as resolved professionally and with calm. Overall, the feedback trends towards a high level of satisfaction from both employees and clients, suggesting a reputable and reliable service provider in the care industry.

Positive Feedback

The positive aspects of customer feedback for Home Instead South Manchester & North Trafford are quite numerous. Employees find the company's preliminary training and shadowing plans to be comprehensive, instilling confidence before caregivers engage with clients. The emphasis on flexibility, good pay rates, and the ability to manage work-life balance receives notable approval. Staff members also appreciate the extended duration of client visits, providing an opportunity to offer not just basic care but companionship as well. The work atmosphere is consistently described as caring and empathetic, with an office space available for staff to share both concerns and achievements. Clients also express a high degree of satisfaction, citing the company's diligence, communicative approach, and the personalized matching of caregivers to client and family needs. Amidst the care industry's challenges, Home Instead South Manchester & North Trafford's positive aspects distinguish it as an exceptional service provider and employer.

Concerns and Threads

While overwhelmingly positive, the reviews for Home Instead South Manchester & North Trafford also reveal a single incident that could be seen as a negative. On one occasion, a client was lost due to him leaving the premises without notifying anyone, although this was not directly the fault of the caregivers and was handled professionally once discovered. This one-off situation, however, seems to be counterbalanced by the company's otherwise robust communication and the effort staff put into resolving the issue quickly and safely. Apart from this incident, the negative feedback is nearly non-existent within the provided reviews, suggesting that any issues are typically isolated and do not form a pattern of concern.

Frequently asked questions about Home Instead

What kind of training and support can caregivers expect from Home Instead South Manchester & North Trafford?

Caregivers at Home Instead South Manchester & North Trafford can expect thorough training and a detailed shadowing plan before working independently. The company provides ongoing support from a dedicated office team and emphasizes plenty of time to spend with clients to offer both care and companionship.

How does the company ensure the quality of care for its clients?

Home Instead South Manchester & North Trafford is committed to supporting older people to live independently at home with a policy of not rushing visits, ensuring each is at least an hour for comprehensive care. The match between caregiver and client needs is customized, and there is a firm dedication to support customer choice and deliver a quality-led service.

How do they accommodate complex family or health situations?

The company has demonstrated flexibility and supportiveness in accommodating employees' family and health needs, including on an on-and-off basis. For clients, they go to great lengths to handle complex care requirements, as evidenced by their communication and coordination efforts in difficult situations like hospitalizations and mediating with other services.

Recent customer reviews and testimonials for Home Instead

Home Instead
Kaz Fulton
5-Star
10 months ago
Wonderful company to work for, good training before you go out and a good shadowing plan, they don't just throw you in at the deep end! So far, I've had just the best clients, some more challenging but overall you have the support from a fab office team! I've made some lovely friends and the rates are very good, flexible hrs to suit you. An excellent company to work for, I wish I'd decided to work in care sooner!
Home Instead
Emily Tyrrell
5-Star
9 months ago
The care industry often has a poor reputation and high staff turnover; usually down to poorly run companies that prioritise profit over people. Home instead South Manchester is the exact opposite! I have never worked for a company before that truly cares about their staff and equally for their clients. Lots of companies say they do but Home Instead really backs it up. They ensure you are fully trained and confident with each individual client and importantly you are given plenty of time on visits so you have time to be not just a caregiver but a companion. They also create such a warm space within the office so you always have somewhere to go be it venting about hard times or celebrating something you have going on in your life. If you are a people person with a passion for caring then I can’t think of a better place to work than Home Instead South Manchester. I joined on a part-time basis with short term in mind but have no plans to leave in the near or distant future.
Home Instead
Rifat Parveen
5-Star
10 months ago
I've been working for home instead for 2 years, on and off, because of family and health issues, they as a company have been so supportive and have accommodated my needs accordingly, I could never thank them enough, for allowing me to fulfill my commitments and continuing to accommodate them. We are like a family and we carry those values to each client , which makes our job worth while and the clients very happy.
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Overall Rating

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Overall Rating
4.7
/5
15
reviews
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About Home Instead

Home Care Services
Home Instead provides high-quality, personalised home care for older adults in South Manchester and North Trafford. From longer visits, companionship, to assistance with everyday tasks around the home, we help clients maintain their independence whilst providing greater peace of mind for their loved ones. Each of our Care Professionals are hired for their caring nature and trained to our exceptionally high standards to ensure professionalism and reliability. Please contact for a Care Consultation or to learn more about our current job vacancies.
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