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Combustible Care Maintenance
Combustible Care Maintenance

Combustible Care Maintenance Reviews Summary

Chimney Sweeps | New York, NY

What do customers say about Combustible Care Maintenance?

As of Jan 31, 2024, 51 customers have reviewed this business and rated it 4.8 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
January 31, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.8
/5
51
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
Neutral
Negative
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Combustible Care Maintenance's customer reviews analysis

Combustible Care Maintenance appears to have established a reputation for providing professional, timely, and courteous service in the field of chimney cleaning and maintenance. A recurring theme in the customer reviews is the appreciation for the politeness and efficiency of the technicians, as well as satisfaction with the company's punctuality and overall customer service. Customers have highlighted the no-mess service, fair pricing, and the company's diligent problem-solving capabilities. However, an isolated incident involving inconsistent communication regarding estimate fees tarnishes an otherwise positive image, suggesting a potential area for improvement in transparency and customer communication policies.

Positive Feedback

The positive aspects of customer feedback for Combustible Care Maintenance consistently illustrate the company's proficiency in delivering excellent customer service and expertise in their field. Technicians are depicted as knowledgeable and professional, frequently arriving on time, which suggests strong operational scheduling and reliability. Reviews emphasize the cleanliness of the service, indicating that the company's practice of leaving no mess resonates well with clients. Customers have expressed gratitude for the ease and simplicity of the service process and the 'warm fuzzy feeling' of security after the job completion, demonstrating Combustible Care's effectiveness in fostering trust and satisfaction.

Concerns and Threads

On the negative side, Combustible Care Maintenance received criticism for an incident involving a lack of upfront communication about estimation fees. The incident brought to light discrepancies between the information provided by customer service and the company's advertisement of free estimates. This inconsistency has caused some concern about the company's transparency and business practices. Though this represents a single report within the feedback, such experiences can heavily sway public perception and could suggest a need for the company to re-evaluate its customer engagement strategies to maintain its overall reputable standing.

Frequently asked questions about Combustible Care Maintenance

Do technicians from Combustible Care Maintenance ensure cleanliness during and after service?

Yes, according to customer reviews, technicians from Combustible Care Maintenance are noted for maintaining cleanliness during and after providing services, leaving no mess behind.

Can I expect fair pricing and transparent communication about fees when dealing with Combustible Care Maintenance?

Customers generally report fair pricing from Combustible Care Maintenance. However, it is advisable to discuss all potential fees, including estimate fees, beforehand to ensure transparent communication and avoid any surprises.

How does Combustible Care Maintenance handle scheduling and punctuality?

Customer feedback frequently praises Combustible Care Maintenance for their punctuality and efficient scheduling, with technicians typically arriving on time for services.

Recent customer reviews and testimonials for Combustible Care Maintenance

Combustible Care Maintenance
G. A. Lombardo
5-Star
a week ago
Great service. Arrived on time. Very polite workers and fixed the issue that I had called them about. I was a bit nervous about getting work done on my chimney, but these gentlemen made everything very simple. Good prices too. Thank you to all who came.
Combustible Care Maintenance
Rose A
5-Star
2 weeks ago
Great company! Got my chimney cleaned and inspected for a very good price. They left no mess and the men they sent to my house had great customer service. Highly recommend
Combustible Care Maintenance
Brenda Moreno
5-Star
a week ago
My husband and I accidentally double booked two separate companies to come out and clean the chimney for our wood stove. After a very unpleasant experience with the first company, we had these guys come out and rectify some ongoing issues. We were stunned at the diligent effort put forth as well as the concern after the fact. The pricing was fair but what set them apart is the warm fuzzy feeling knowing they got the job done right and the care they demonstrated all the way through.
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About Combustible Care Maintenance

Chimney Sweeps
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