Green Chimney Sweep

Green Chimney Sweep Reviews Summary

Chimney Sweeps | San Francisco, CA

What do customers say about Green Chimney Sweep?

As of Apr 25, 2024, 10 customers have reviewed this business and rated it 4.6 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

I am very pleased with the results.

He did an excellent job!

they are excellent.

was efficient when cleaning our chimney.

did an amazing job for us today

Excellent translation services provider.

Service was great, very friendly and efficient!

Excellent and prompt communication!

This business is a SCAM!!!

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
April 25, 2024
Last updated
April 25, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.6
/5
10
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
88%
Neutral
0%
Negative
12%
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Green Chimney Sweep's customer reviews analysis

Evaluating Green Chimney Sweep's overall company reputation from the given reviews garners a mostly positive reflection, with certain critical points to consider. The recurrent commendations lying within the positive feedback centers around the expertise and professionalism exhibited by the staff, including Saulo and Tom. Special mention is made regarding thorough explanations of services, punctual arrivals, and diligent workmanship. Moreover, customers appreciate the attentive and friendly demeanor of the technicians, which contributes to a satisfactory service experience. However, a prominent outlier in the reviews poses a stark contrast, accusing the business of fraudulent activities and subpar service. This singular negative review, highlighting issues such as ineffective repairs, poor-quality materials, and unresponsive customer service, suggests a potential blind spot in the company's operational consistency or an isolated incident that taints an otherwise laudable reputation.

Positive Feedback

Positive aspects gleaned from customer feedback for Green Chimney Sweep include proficient technical skills displayed by employees like Saulo and Tom, who have been lauded for their efficient repair and restoration work. Their attention to detail and the provision of before and after photos enhance the trust and transparency in service delivery. Another appreciated aspect is the customer service experience, marked by friendly interactions, clear communications, excellent explanations, and prompt responsiveness. Professionalism shines through the reviews, with several customers expressing their willingness to recommend the company's services and intentions to use the company again for future needs.

Concerns and Threads

The negative feedback received by Green Chimney Sweep stands out due to its severity and accusatory tone. An outright claim of the business being a scam reflects a deeply unsatisfactory customer experience. Complaints include the use of low-quality materials, ineffective installation with cheap solutions, and an incompetence in resolving the said errors, ultimately leading to the customer self-rectifying the situation. Furthermore, this negative review points out a lack of accountability from the company, with unreturned calls and texts when approached for a refund, suggesting major flaws in their customer relationship and after-service support.

Frequently asked questions about Green Chimney Sweep

What services can I expect from Green Chimney Sweep?

Green Chimney Sweep provides a range of services including chimney inspections, chimney repair and restoration, chimney flue cleaning, smoke chamber cleaning, and chimney cleaning.

Can I trust the quality of work done by Green Chimney Sweep?

Most reviews reflect positively on the quality of work, noting thorough, skilled and efficient service. However, one review does question the quality and suggests issues with consistency, which might require direct inquiry with the company for reassurance.

What is Green Chimney Sweep's customer service like?

Feedback about Green Chimney Sweep's customer service is largely positive, with notes on friendliness, professionalism, and prompt communication. Nevertheless, one negative review suggests possible shortcomings in their responsiveness to customer complaints.

Recent customer reviews and testimonials for Green Chimney Sweep

Green Chimney Sweep
Ofir Dagan
5-Star
7 months ago
I had some crown fixing done on my chimney by Saulo and I am very pleased with the results. He was skilled, efficient, and took great care in ensuring that the crown was fixed properly. He also provided me with valuable information on how to maintain the crown to prevent future issues. He also sent me before and after pictures. I would definitely use their services again Services: Chimney inspections, Chimney repair & restoration, Chimney flue cleaning, Smoke chamber cleaning, Chimney cleaning
Green Chimney Sweep
Paola Leon Mora
5-Star
7 months ago
I recently had my chimney repaired by Tom. He did an excellent job! He was professional, and friendly. He explained everything he was doing and answered all my questions. I would highly recommend him to anyone in need of chimney repair services. Thank you ! Services: Chimney inspections, Chimney repair & restoration
Green Chimney Sweep
Michael Odell
5-Star
10 months ago
I utilized this company for a chimney inspection, and I must state that they are excellent. From their professionalism to their meticulousness, everything was flawless. They performed a comprehensive inspection of every crevice of my chimney. I am exceedingly impressed by their professionalism and would recommend them without reservation!
Read all reviews

About Green Chimney Sweep

Chimney Sweeps
Chimney Cleaning, Chimney Inspection, Chimney Repair, Chimney Sweep, Fireplace Inserts, Fireplace Repairs, Gas Fireplaces, Gas Fireplace Inserts and Propane Fireplaces. When properly maintained, your fireplace is a source of enjoyment and warmth, and a beautiful centerpiece of the home. If neglected, however, it can become a shelter for animals, a hidden source of water damage, and a major fire hazard. That's why it is so important to hire a reputable company with the experience to recognize exactly what is needed to keep your fireplace in proper working order. If you want to update or add a new fireplace, we retrofit gas inserts and install new, CA code compliant gas fireplaces.
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