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The Irish Sweep Reviews

Rated 3.9 based on 11 Reviews

Croll Building, 1400 Webster St, Alameda, CA 94501, United States

Chimney Sweeps | San Francisco, CA

Published on
April 25, 2024
Last updated
April 25, 2024

Reviews Summary

An analysis of the latest reviews for The Irish Sweep indicates a predominantly positive company reputation, with a number of customers expressing satisfaction with the professional services provided. Sally, mentioned in multiple reviews, is highlighted for her expertise, professionalism, and honest business practices. Customers are pleased with her team's efficiency, detailed inspections, and chimney repair services, including instances where they adjusted fees due to less material being required than initially estimated. Notably, Sally's adherence to safety measures, especially amidst the COVID-19 pandemic, any willingness to adapt services to save customers money contribute positively to their reputation. However, one review starkly contrasts the otherwise positive feedback, recounting an unfavorable experience with the company's services, alleging dishonesty and a lack of resolution to service-related issues. Furthermore, there is feedback reflecting a minor inconvenience experienced by another customer who did not receive a prompt response upon contacting the business online. While these negative experiences are relatively isolated within the data set, they nonetheless impact the company's overall customer satisfaction.
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What Customers Are Saying About The Irish Sweep?

felt assured and confident

very happy with this work

invaluable

professional, caring and honest

consummate professional

Quick service

clean our chimney every year

Stay far away from these dishonest people

Haven't heard a word

Trustguide uses AI to extract key phrases from reviews about The Irish Sweep and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 70% of The Irish Sweep's customers had a positive experience.

Positive
70%
Neutral
10%
Negative
20%

The Irish Sweep Ratings

5

As of Based on 11 revies as of Apr 25, 2024

The Irish Sweep Score

70%

As of Based on 11 revies as of Apr 25, 2024

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Customer Reviews

As of Apr 25, 2024, 11 customers have reviewed this business and rated it 3.9 Star out of 5. Trustguide conducted an in-depth analysis of The Irish Sweep's publicly available reviews View source

Jenna Shay rated The Irish Sweep 5 stars
4 months ago
Sally and her team inspected our fireplace and fixed the missing mortar between all of the clay flue liners by adding a ceramic material. We felt assured and confident in their expertise and we're very excited to have a working fireplace.
Ben Henry rated The Irish Sweep 5 stars
2 years ago
Sally did an inspection after we purchased a house with a wobbly chimney. She was professional and told us what needed to be done to put the chimney into shape for an insert. Her crew worked quickly, quietly and cleanly. We are very happy with this work and would recommend The Irish Sweep. Services: Chimney inspections, Chimney cleaning
Blu Sprks rated The Irish Sweep 5 stars
2 years ago
Sally's years of experience, knowledge, expertise, and common sense approach are invaluable! Very honest, fair, and straightforward business practices. She and her team are friendly and keep everything very clean and COVID safe. She and her team cleaned and conducted a video inspection of one of our fireplace chimneys (they had done the same on our second fireplace for a prior owner, so immediately recognized there was no need to reinspect just yet - saved us that cost). The video inspection identified areas of missing mortar in the joints between flue tiles, rendering the fireplace unsafe to use. Thus, Sally and her team returned to perform a relining of both flues with HeatShield (Irish Sweep is one of the only companies in the Bay Area with certification from the HeatShield manufacturer to do this work). They also installed a top mount damper on a flue where the original interior damper had rusted out. Works like a charm and seals completely. The complex work went smoothly and on schedule. When less material was needed than first estimated, Sally adjusted her fee downward accordingly. We'll happily stick with Irish Sweep for all our future chimney needs! Services: Chimney inspections, Chimney repair & restoration, Rain cap installation, Chimney cleaning

Frequently Asked Questions About The Irish Sweep

What services does The Irish Sweep offer?

The Irish Sweep provides various services, including chimney inspections, chimney cleaning, chimney repair and restoration, installation of rain caps and dampers, and potentially dryer vent cleaning.

Are The Irish Sweep's staff professional and experienced?

Yes, based on several reviews, customers have noted Sally and her team's professionalism, expertise, and years of experience in the field. They are commended for being knowledgeable and efficient in their service delivery.

How does The Irish Sweep handle customer complaints or service issues?

While there is limited data on this subject, one negative review noted a lack of resolution to a service issue. However, this experience appears to be an exception rather than the norm, and prospective customers might want to inquire directly about the company's policies for handling complaints or service issues.

About The Irish Sweep

Chimney Sweeps
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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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