Nature'S Own Chimney Cleaning Reviews
Rated 4.6 based on 138 Reviews
Chimney Sweeps in Dallas
3102 Maple Ave #400, Dallas, TX 75201, United States
Published on
March 1, 2024
Last updated
July 10, 2025
Nature's Own Chimney Cleaning seems to receive a mixed overall company reputation based on the reviews provided. Some customers report quick, efficient, and professional services, while others express significant dissatisfaction with the quality of work and customer service. A common positive theme is the professionalism, knowledge, and helpfulness of the staff, with specific mentions of employees like Richardo, Dustin, and Ryan who left customers feeling confident about their fireplace safety and operational understanding. Conversely, there are serious complaints regarding a lack of accountability, poor communication, and unsatisfactory repair work that was not as advertised, with one disturbing instance of a potentially dangerous oversight on safety and structural issues. These negative experiences appear to have impacted customer trust and the company's perceived reliability.
Many customers in reviews have noted that technicians from Nature's Own Chimney Cleaning are professional, knowledgeable, and efficient in their services, though there have been instances of dissatisfaction regarding the technical expertise perceived during the service.
Yes, according to customer feedback, Nature's Own provides an array of services including chimney cleaning, inspection, repair, and installation of accessories such as caps and fireplace installations.
While some customers report satisfactory experiences, there have been multiple accounts of communication issues and inadequate follow-up on service-related problems, signaling a potential area for improvement in customer service.
