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Dallas, TX
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Chimney Sweeps
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Nature'S Own Chimney Cleaning
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Nature'S Own Chimney Cleaning Reviews

Rated 4.6 based on 138 Reviews

3102 Maple Ave #400, Dallas, TX 75201, United States

Chimney Sweeps | Dallas, TX

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Published on
March 1, 2024
Last updated
March 13, 2024
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Reviews Summary

Nature's Own Chimney Cleaning seems to receive a mixed overall company reputation based on the reviews provided. Some customers report quick, efficient, and professional services, while others express significant dissatisfaction with the quality of work and customer service. A common positive theme is the professionalism, knowledge, and helpfulness of the staff, with specific mentions of employees like Richardo, Dustin, and Ryan who left customers feeling confident about their fireplace safety and operational understanding. Conversely, there are serious complaints regarding a lack of accountability, poor communication, and unsatisfactory repair work that was not as advertised, with one disturbing instance of a potentially dangerous oversight on safety and structural issues. These negative experiences appear to have impacted customer trust and the company's perceived reliability.

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What Customers Are Saying About Nature'S Own Chimney Cleaning?

Trustguide uses AI to extract key phrases from reviews about Nature'S Own Chimney Cleaning and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Nature'S Own Chimney Cleaning's customers had a positive experience.

Positive
Neutral
Negative

Nature'S Own Chimney Cleaning Ratings

2

As of Based on 138 revies as of Mar 01, 2024

Nature'S Own Chimney Cleaning Score

As of Based on 138 revies as of Mar 01, 2024

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Customer Reviews

As of Mar 13, 2024, 138 customers have reviewed this business and rated it 4.6 Star out of 5. Trustguide conducted an in-depth analysis of Nature'S Own Chimney Cleaning's publicly available reviews View source

Paul Stanford rated Nature'S Own Chimney Cleaning 2 stars
a month ago
I really don't know how good of a job they did because my inspection report simply said "clean and inspect with camera." When I reached out to ask what the camera inspection found or how it looked after, I kept receiving the reply "here is your report." When I pointed out the report didn't tell me anything, I received silence. $300 was high but I was willing to pay it for the premium nature of the service. That premium service was not realized.
Google User rated Nature'S Own Chimney Cleaning 2 stars
4 weeks ago
So far, so good. Had a cap installed today by Zack to solve a squirrel problem. They got out here pretty quick, price seemed resonable.
Kay Weathers rated Nature'S Own Chimney Cleaning 2 stars
4 weeks ago
This was our first time to use a chimney sweeping service -- but, we learned that they do so much MORE! We needed someone to inspect, test, fix or do whatever was necessary to make our "not-been-used-in-a-long-time gas logs in our fireplace" operable and safe! Richardo came from Nature's Own at the Dallas' store direction. He did an amazing job for us! Not only was he professional, knowledgeable, and careful in everything he was doing, he was considerate and personable. Richardo completed his work for us efficiently and gave us complete instructions and an analysis of what we had! He left us in great shape having given us full confidence in our fireplace gas logs again! Nature's Own is on our go to list for any of the needs they list that they can do!!!

Frequently Asked Questions About Nature'S Own Chimney Cleaning

Are the technicians at Nature's Own Chimney Cleaning certified and knowledgeable?

Many customers in reviews have noted that technicians from Nature's Own Chimney Cleaning are professional, knowledgeable, and efficient in their services, though there have been instances of dissatisfaction regarding the technical expertise perceived during the service.

Does Nature's Own offer comprehensive chimney services?

Yes, according to customer feedback, Nature's Own provides an array of services including chimney cleaning, inspection, repair, and installation of accessories such as caps and fireplace installations.

Can I trust Nature's Own Chimney Cleaning to communicate effectively and follow-up on service issues?

While some customers report satisfactory experiences, there have been multiple accounts of communication issues and inadequate follow-up on service-related problems, signaling a potential area for improvement in customer service.

About Nature'S Own Chimney Cleaning

Chimney Sweeps
3102 Maple Ave #400, Dallas, TX 75201, United States
Visit website
+1214-224-0826
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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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