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Nature'S Own Chimney Cleaning
Nature'S Own Chimney Cleaning

Nature'S Own Chimney Cleaning Reviews Summary

Chimney Sweeps | Dallas, TX

What do customers say about Nature'S Own Chimney Cleaning?

As of Mar 01, 2024, 138 customers have reviewed this business and rated it 4.6 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Verified by
Souad Boumerar
Published on
March 1, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
Positive
Neutral
Negative
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.6
/5
138
reviews
Excellent
Good
Average
Fair
Poor
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Nature'S Own Chimney Cleaning's customer reviews analysis

Nature's Own Chimney Cleaning seems to receive a mixed overall company reputation based on the reviews provided. Some customers report quick, efficient, and professional services, while others express significant dissatisfaction with the quality of work and customer service. A common positive theme is the professionalism, knowledge, and helpfulness of the staff, with specific mentions of employees like Richardo, Dustin, and Ryan who left customers feeling confident about their fireplace safety and operational understanding. Conversely, there are serious complaints regarding a lack of accountability, poor communication, and unsatisfactory repair work that was not as advertised, with one disturbing instance of a potentially dangerous oversight on safety and structural issues. These negative experiences appear to have impacted customer trust and the company's perceived reliability.

Positive Feedback

Key positive aspects of customer feedback indicate that Nature's Own Chimney Cleaning has several strengths. Many reviews praise the professional demeanor of the service technicians, citing their punctuality, efficiency, and courteous behavior. Knowledge and thoroughness in service are also highlighted, with technicians like Casey providing valuable preventative maintenance advice in addition to performing the cleaning tasks. The willingness to educate customers about their chimney systems is seen as a significant positive, enhancing user confidence and customer experience. Furthermore, the company's ability to address diverse needs such as squirrel problems and the maintenance of gas logs is appreciated, contributing to a comprehensive service catalog that resonates well with customers.

Concerns and Threads

Analyzing the negative aspects, it's clear that certain areas of Nature's Own Chimney Cleaning require improvement. There are several instances of customers experiencing poor service, from unrecognized repair needs to inadequate responses to customer inquiries. Some reviews indicate that the services promised, in terms of thoroughness and outcomes (e.g., chimney repairs), were not delivered to an acceptable standard. Customers have reported long delays and failures in communication, especially when attempting to rectify unsatisfactory work. There is a recurring sentiment of frustration over perceived negligence and a disregard for proper safety checks, which is concerning for customers relying on these services for the safe operation of their home fireplaces.

Frequently asked questions about Nature'S Own Chimney Cleaning

Are the technicians at Nature's Own Chimney Cleaning certified and knowledgeable?

Many customers in reviews have noted that technicians from Nature's Own Chimney Cleaning are professional, knowledgeable, and efficient in their services, though there have been instances of dissatisfaction regarding the technical expertise perceived during the service.

Does Nature's Own offer comprehensive chimney services?

Yes, according to customer feedback, Nature's Own provides an array of services including chimney cleaning, inspection, repair, and installation of accessories such as caps and fireplace installations.

Can I trust Nature's Own Chimney Cleaning to communicate effectively and follow-up on service issues?

While some customers report satisfactory experiences, there have been multiple accounts of communication issues and inadequate follow-up on service-related problems, signaling a potential area for improvement in customer service.

Recent customer reviews and testimonials for Nature'S Own Chimney Cleaning

Nature'S Own Chimney Cleaning
Paul Stanford
2-Star
a month ago
I really don't know how good of a job they did because my inspection report simply said "clean and inspect with camera." When I reached out to ask what the camera inspection found or how it looked after, I kept receiving the reply "here is your report." When I pointed out the report didn't tell me anything, I received silence. $300 was high but I was willing to pay it for the premium nature of the service. That premium service was not realized.
Nature'S Own Chimney Cleaning
Google User
2-Star
4 weeks ago
So far, so good. Had a cap installed today by Zack to solve a squirrel problem. They got out here pretty quick, price seemed resonable.
Nature'S Own Chimney Cleaning
Kay Weathers
2-Star
2 years ago
This was our first time to use a chimney sweeping service -- but, we learned that they do so much MORE! We needed someone to inspect, test, fix or do whatever was necessary to make our "not-been-used-in-a-long-time gas logs in our fireplace" operable and safe! Richardo came from Nature's Own at the Dallas' store direction. He did an amazing job for us! Not only was he professional, knowledgeable, and careful in everything he was doing, he was considerate and personable. Richardo completed his work for us efficiently and gave us complete instructions and an analysis of what we had! He left us in great shape having given us full confidence in our fireplace gas logs again! Nature's Own is on our go to list for any of the needs they list that they can do!!!
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TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.6
/5
138
reviews
Excellent
Good
Average
Fair
Poor

About Nature'S Own Chimney Cleaning

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