WYM Legal Reviews

I recently purchased my property with the help of WYM Solicitors, and I must say, the entire experience was incredibly smooth. The process was made much easier thanks to the prompt responses from the team. They have an excellent tracking system in place, which allowed me to stay updated on the progress of my purchase at all times. Ms Pooja handled my case and did so with great professionalism. Her management of the process was exceptional. I truly appreciate all the support provided, many thanks to the team for their service.

I think that my review, along with the countless others speak for themselves. Unfortunately, before the purchase of my home I failed to research WYM as I needed to work to the seller’s tight deadline. This has since become one of my biggest regrets. Had I have done further research; there is not a chance in hell that I would have chosen to use WYM. Avoid WYM at all costs, this is the worst service I have EVER received. I can now finally say after a long two-year battle and eventually having to go through the Legal Ombudsman that my nightmare with WYM is over. The failings of this so-called firm have been endless, firstly they failed to notice that the house and land of my home were under two separate deeds (something I worked out fairly simply by just reading over the documents). Had I not noticed this, the sale would have proceeded without me actually owning the attached land. This was the first red flag, as it made me question what conveyancing they were actually doing for the large sum of money that I paid them. Good luck getting a response from them, as they ignore your calls and emails for weeks on end and fail to provide any update. It took TWO YEARS for me to receive the deeds to my home. Through this time, they blame HMLR and fail to take any accountability. When going through their formal complaints process, which in itself is laughable, they failed to meet their own escalation process. With the failure of the internal complaints procedure, I then felt it necessary to make the Legal Ombudsman aware of WYM’s misconduct. During the complaints ‘process’, I was in fact sent the sensitive information regarding the house sale of another complainant on two separate occasions. This data breach further highlighted the incompetence of WYM and made me fear for the security of my data. This last two years has caused me and my family so much undue stress and frustration, and sadly turned the wonderful achievement of purchasing our first home into a nightmare. I implore anybody reading this, to please avoid WYM at all costs. I would not wish the poor service and stress we experienced on anybody.