Red Rock Estate & Property Management Reviews

Overall, the sentiment towards Red Rock Property Management is mixed, with a notable divide between extremely satisfied and highly dissatisfied customers. Reviewers frequently mention individual staff members such as Charlotte Luck, Vicki Lewis, Stacy Head, Richard Ward, and Charlie Wildney for their responsiveness, professionalism, and ability to resolve issues quickly, particularly in emergencies or urgent situations. However, there are also strong criticisms about disorganization, billing errors, and non-transparent fees, especially from long-term clients.

Common positive themes include the rapid resolution of problems, clear communication, and personal attention provided by team members. Several reviewers highlight ease of contact, both in standard hours and emergencies, and a sense of trust in certain individuals. On the negative side, major concerns center on billing practices, lack of proactive property management, failure to deliver promised improvements, and poor accountability, leading some to switch management companies.

In summary, Red Rock Property Management’s reputation is highly polarized across its client base. Many customers express appreciation for specific staff and visible improvements in newer developments, but persistent issues around billing, transparency, and operational competence remain significant, particularly in long-managed properties. This results in a reputation for inconsistency within the property management sector.

Red Rock Property Management is a company that provides property management services for residential and commercial developments. The company handles the management of blocks of flats, commercial units, and large residential estates on behalf of freeholders, leaseholders, and property owners.

They operate through a team-based approach, assigning individual property managers to specific developments. Communication is managed via email and phone, with staff responsible for coordinating maintenance, emergency response, billing, and property-related issues. Operations are both remote and on-site, depending on client needs and property requirements.