Houst Reviews

Customer sentiment toward Houst’s property management service is generally favorable, with most reviewers calling out clear communication, helpful hosts, and well-located, well-equipped rental properties. Reviewers consistently note thorough information before arrival, easy check-in processes, and prompt responses to questions. A handful of reviews express serious dissatisfaction, mostly about maintenance, missing amenities, or lack of support during issues, particularly in hotter weather and regarding promised services.

The most frequent themes include the quality and completeness of properties, responsiveness of hosts, and flexibility with booking arrangements. Renters across cities like London, Birmingham, and Brighton highlight accurate listing descriptions, cleanliness, and attentive support for issues such as added kitchen utensils or booking changes. However, several guests raise concerns about Houst’s effectiveness in resolving maintenance problems, transparency about amenities, and loss of property reviews; some specifically mention staff lacking empathy or follow-through.

Overall, Houst maintains a positive reputation as a property management company for short-term rentals in the UK and Ireland, particularly for well-prepared accommodations and strong communication. While there are significant negative reports—mainly related to customer support and maintenance—their overall performance is regarded as reliable for most guests booking in cities like London and Brighton.

Houst is a property management company specializing in short-term rental services across various cities in the UK and Ireland. The company manages furnished apartments and houses, providing amenities and handling aspects such as property listings, guest communications, and bookings. Its focus is on urban destinations including London, Birmingham, Brighton, and Dublin.

Houst operates by coordinating the rental process from check-in to check-out, overseeing property maintenance, and communicating directly with both property owners and guests. The company handles cleaning, maintenance requests, and sometimes property upgrades or issue resolution, striving to ensure the properties are ready and equipped for each guest’s stay. Hosts and support teams play a key role in ongoing guest support.