Urban Evolution Luton Reviews

Big shout out to urban evolution!! I am incredibly grateful to URBAN EVOLUTION ] for their outstanding assistance in helping me accommodate my brother in the apartment I secured. Their professionalism, efficiency, and dedication made the entire process seamless and stress-free. From excellent communication to ensuring every detail was handled with care, their service exceeded my expectations. I highly recommend them to anyone looking for reliable and trustworthy support. Thank you for your exceptional service!

I lived in Park House, which is also Urban Evolution property in Luton, for almost a year. Honestly, their staff’s attitude, fire safety and management are TERRIBLE. Read these, and you can decide for yourself whether to rent their property or not: 1. I cleaned my room before moved out and I did no harm on the walls and furnitures. They charge me over £138 for decoration and over £75 for room cleaning from the deposit. The receptionist refused to check my room’s hygiene before I moved out, and £75 is way too high for a cleaning fee for a studio. Please compare the hourly salary of cleaners. 2. The day time manager replied my email with exactly ‘what are you talking about?’, very rude and disrespectful. My question was just to ask if I can move out early and what I can do with my tenancy. 3. They have silverfish all over the building. The maintenance staff only spray some pesticides, which I can buy from Amazon, and told me it cannot completely eliminate them. Everyday you see silver fish on your walls, floor and in your bathroom. 4. They do not have trolleys for luggage. When I moved in, I had to carry my moving boxes and luggage one by one to my room on my own. My room was very far from the lift. The receptionist didn’t offer a single help, even if just to help with my suitcase. 5. They can only collect parcel from 6pm - 6am. The first time I tried to collect my parcel during day time, the manager rudely replied that he had told me the parcel collection time on the day I moved in. Firstly, how can you expect me to remember everything you say on the first day when I was so helpless carrying my luggage. Secondly, you could have replied me more politely! 6. The receptionist told me that neither they nor the fire station can get the notice of my fire alarm is triggered, and I can turn it off myself. 7. No security cameras on many of their hallways. 8. About the weekend day time manager, even when I ask politely, she always interrupts me quickly and in a very bad manner Thank you if any of you read this comment.