urbanbubble Reviews

Urbanbubbe Property Management Company demonstrates exceptional professionalism, and I have been working with their team for four years. Whether it's property maintenance or customer service, they always resolve issues quickly and provide reliable solutions, ensuring residents feel secure and satisfied. Their meticulous management approach and sensitivity to customer needs truly deserve praise! I look forward to continuing our collaboration over the next four years to create an even better living environment together!

If I could leave zero stars I would. Their customer service team simply do not care about your issues you report, completely lack any empathy or any sort of emotional intelligence to be able to effectively handle your call. It feels like they would rather hang up instead of actually trying their best to help. It's an utterly horrible experience every time I call. I have to ask for a manager every time I call to make any sort of progress with whatever issue it is I have. Absolutely miserable customer service - the worst I have ever experienced. It takes several days for them to do anything about any issues you report, no matter how urgent the issue is - and you're lucky if they actually do anything at all. They shun responsibility time and time again, instead of actually maintaining the building properly as they should and taking responsibility. Instead, they try to lay blame on you and put all of the responsbility on you, as if you're the one who should be maintaining the building. It's shocking. There are mould issues all over the the building where I am, inside and outside of the apartments - yet nothing is done to solve the issues and get to the root cause. These mould/damp issues have been ongoing for several years now, yet the problems persist. It's embarrassing - but they clearly take pride in it. Others that live here tell me that they use one or even two dehumidifiers at a time, and they don't even help. It's completely abnormal how quickly the mould appears - yet Urban Bubble seems to think it's completely normal and nothing to do with them. Recently, my door has completely fallen apart due to the water damage and mould issues beneath and within the walkway outside. I was instantly told that this had nothing to do with Urban Bubble and that I was responsible. I've had to plead with them to get somebody to have a look and to replace the door. It's been several days and I keep being told someone will call me about it, but nobody ever does. I'm the one who has to call for an update every time. Half of my front door is missing - yet they simply do not care and are treating it like an inconvenience to them. Take a look at the photos and decide for yourself if you think this building is well maintained.