Southern Housing Reviews

If I could give 0 I would Proceed with Caution – My Experience with Southern Housing I would seriously avoid Southern Housing if you have the option — though I understand some people’s circumstances may not allow for much choice. If you are considering moving into one of their properties, especially in a house conversion or flat beneath other tenants, I strongly recommend: • Viewing the property at different times of day, including evenings and weekends. • Asking directly about soundproofing and the rules on flooring and occupancy. • Requesting a copy of the tenancy agreement in full before signing. As a current ground-floor tenant and former first-floor tenant, I understand that some level of noise is inevitable in shared buildings. However, Southern Housing has shown a complete lack of care when it comes to managing flooring, occupancy increases, and tenant wellbeing. Flooring & Noise Issues The tenants above me admitted to installing laminate flooring throughout, which breaches the tenancy agreement. This same agreement — given to me by Southern — clearly prohibits hard flooring above another home without permission. Despite this, Southern Housing has done nothing to address the issue. Their attitude seems to be: as long as rent is paid, anything goes. There is no accountability, and certainly no real concern for the mental health or comfort of those affected. Occupancy Concerns The number of people living above me has increased from 2 to 5, including a child. What was once a tolerable level of footfall has turned into constant traffic, stomping, loud slamming, and even arguments that can be heard through the ceiling. My ability to rest or focus in my own home has been destroyed. Mismanagement & Contradictions I was told the issue is due to poor soundproofing in the building — which the surveyor confirmed during their visit. However, Southern Housing later claimed the surveyor had said no further work was required. Their communication is inconsistent and unreliable. Tip: If you’re dealing with them, insist on written confirmation, take photos of paperwork, or record key conversations (where legal), because verbal assurances mean nothing. Noise App Confusion I was initially encouraged to download a noise monitoring app — only to be later told that what I was experiencing didn’t qualify as anti-social behaviour, making the app useless. More wasted time. More frustration. Poor Resolution & Dismissive Attitude After months of stress, disruption, and a complete lack of support, I was offered a £75 “gesture”, which didn’t even cover the cost of the earplugs and coping tools I’ve had to buy just to get through each day. Southern Housing has failed to act despite: • Their own tenancy policies being breached, • Evidence of mental health impact, • And repeated requests for resolution over a six-month period. If you’re considering a Southern Housing property, especially a flat within a house conversion — proceed with extreme caution. Their disregard for housing law, tenant wellbeing, and basic decency is a real concern.

I've been reporting serious mould issues in my home since April 2024, and despite multiple visits from surveyors, nothing has been done. This isn’t a new issue — mould has been present on the bathroom ceiling and walls for over 10 years, and it's now spread to the bedroom ceiling. Anti-mould paint has been used again and again, but it never solves the real problem. Meanwhile, my family’s health is suffering — including my baby getting chest infections, and I’ve been repeatedly falling ill. On top of that, I’ve been trying to speak to the complaints manager for months, but no one will get back to me. I feel ignored and completely let down. We’re living in unsafe, unhealthy conditions, and they’re doing nothing about it. This is unacceptable. Tenants deserve better.