Overall sentiment for Rockford Properties’ property management services in Scotland is strongly negative. Most reviewers cite significant dissatisfaction, with a majority describing poor communication, unresolved maintenance issues, and unpleasant interactions with staff members such as Hazel and Georgina. Criticisms include deposit disputes, lack of urgent repairs, and feeling misunderstood or mistreated by staff. Positive experiences are rare, though one review notes the company’s helpfulness and responsiveness in specific landlord-tenant situations.
The most frequent concerns revolve around property conditions—ongoing issues like mould, leaks, and rodent infestations are mentioned repeatedly. Reviewers criticize slow or absent responses to urgent repair requests and point to dismissive or even hostile attitudes from management. Fee handling, confusing communication, and lack of follow-through on promises also emerge as key themes. Dundee and Edinburgh are the main locations referenced, affecting both tenants and landlords.
Based on current reviewer feedback, Rockford Properties’ reputation in Scotland is largely unfavorable among tenants. Themes of unreliability, poor issue resolution, and unprofessional communication dominate most accounts, with only rare exceptions. The consistency and specificity of these negative experiences underscore a reputation challenge for the company in its key regional markets.
The most frequent concerns revolve around property conditions—ongoing issues like mould, leaks, and rodent infestations are mentioned repeatedly. Reviewers criticize slow or absent responses to urgent repair requests and point to dismissive or even hostile attitudes from management. Fee handling, confusing communication, and lack of follow-through on promises also emerge as key themes. Dundee and Edinburgh are the main locations referenced, affecting both tenants and landlords.
Based on current reviewer feedback, Rockford Properties’ reputation in Scotland is largely unfavorable among tenants. Themes of unreliability, poor issue resolution, and unprofessional communication dominate most accounts, with only rare exceptions. The consistency and specificity of these negative experiences underscore a reputation challenge for the company in its key regional markets.
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