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Real Property Management New York Gold Reviews

Rated 4.4 based on 116 Reviews

118-35 Queens Blvd #400, Queens, NY 11375, United States

Property Management | New York, NY

Published on
January 10, 2024
Last updated
March 13, 2024

Reviews Summary

Real Property Management New York Gold displays a varied company reputation based on the collected customer reviews, which show a mixture of positive experiences alongside some critical feedback. Initial observations indicate that certain members of the team, specifically Roland Yuzon, Ray Delfino, Jinella, and Eleni, are commended for their responsiveness, professionalism, and ability to resolve issues, contributing positively to the overall customer satisfaction. However, there are serious concerns reflected by some clients regarding unaddressed tenant issues, poor communication, especially during a company transition, and difficulty in reaching staff or obtaining prompt service. The management of financial transactions is an area that requires special attention, as inconsistencies in rent deposits and undisclosed deductions have caused distrust among customers. The mentioned decline in service quality over the recent period has significantly impacted the confidence of at least one long-term client. The review analysis suggests a divided customer experience, with strong individual performance offset by systemic operational challenges.

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What Customers Are Saying About Real Property Management New York Gold?

Trustguide uses AI to extract key phrases from reviews about Real Property Management New York Gold and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Real Property Management New York Gold's customers had a positive experience.

Positive
Neutral
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Real Property Management New York Gold Ratings

5

As of Based on 116 revies as of Jan 10, 2024

Real Property Management New York Gold Score

As of Based on 116 revies as of Jan 10, 2024

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Customer Reviews

As of Mar 13, 2024, 116 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of Real Property Management New York Gold's publicly available reviews View source

Allen Spiegler rated Real Property Management New York Gold 5 stars
8 months ago
Roland Yuzon, the management coordinator and Ray Delfino, the maintence coordinator always answer my questions to the best of their ability, or respond promptly, after checking the information. Therefore, I am kept updated regarding the property and tenant issues, so I can make the best decisions.
Eileen Amato rated Real Property Management New York Gold 5 stars
a year ago
They are the ABSOLUTE worst! We've had to call 311 multiple times because of no heat or hot water. This has yet to be resolved. When you call them you get the run around as well. No direct line to reach a human! My daughter rents one of your apartments. I have no interest in speaking with your office. I have already contacted the actual Owner & we are resolving this issue. It is absolutely IMPOSSIBLE to reach anyone at your office. Thank you anyway.
Vikkie L. Wilkinson rated Real Property Management New York Gold 5 stars
a year ago
I have been with this company since 2013. Initially It was a great experience. Unfortunately the last year and a half there has been a steady decline in prompt and professional service. I wouldn't recommend my worst enemy here. The tenants issues were not being addressed in a timely manner. The are open items over a year old with no response. My tenants have complained about their lack of response. Communications with the owners is almost non-existent They are not proactive in managing the well being of the building and as an owner I have lost confidence. The business of taking care of the building has totally fallen by the waste side. The final straw is when RPM New York Gold was "sold" to another RPM business and as an owner, i was not notified, I found out when I checked the portal and was locked out. Panicked I called the office and was unable to reach anyone. After several days and emails I finally got person who told me there was a change. No official notification was ever sent out to me. Additionally, the rent money due was held up! With again not notification on when I as an owner would actually receive the funds due to me. They also changed how deposits were sent. It's inconsistent and to dollar amounts are not correct. I'm receiving less than the amount I am due. Deducting the tenants "late fee" from my deposit. Who does this??!??! They have wasted enough of my time and mismanaged enough of my resources. I'm done.... Don't do it!!!!

Frequently Asked Questions About Real Property Management New York Gold

What measures does Real Property Management New York Gold take to ensure timely and effective communication with clients?

The company aims to provide timely communication through dedicated staff members, as evidenced in cases where clients have been satisfied with quick and informative responses to their queries and concerns. However, some reviews indicate a need for the company to improve their communication protocols, particularly during critical transition periods.

How does the company handle maintenance and repair requests for the properties they manage?

According to positive customer feedback, certain team members, like Ray Delfino, are recognized for their quick follow-up and professional handling of repair problems. However, some negative experiences suggest that there can be a delay in addressing maintenance and repair requests, which the company needs to address for consistent quality service.

Are financial transactions for rent payments processed accurately and consistently by Real Property Management New York Gold?

While some clients are satisfied with the financial management and appreciate the convenience of online transactions, other reviews highlight inconsistencies in rent deposits and challenging experiences with financial operations. Ensuring accuracy and transparency in financial dealings appears to be an area the company may have to review and improve.

About Real Property Management New York Gold

Property Management

Real Property Management New York Gold provides professional property management services including on-going communication, comprehensive marketing and advertising, full-service leasing, thorough tenant screening and selection, timely rent collection, regular inspections, cost-effective and reliable maintenance, strict and compliant evictions, and comprehensive accounting. We help protect your investment, service your tenants, minimize your costs, and maximize your income—without interrupting your daily life. For over 30 years, tens of thousands of rental property owners and investors nationwide have trusted Real Property Management offices to take care of their rental property.

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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