Paylocity Reviews

The overall sentiment toward Paylocity’s payroll services, based on recent customer reviews, is strongly negative. Reviewers consistently highlight poor customer support, citing unresponsiveness to requests, prolonged hold times, and trouble escalating issues beyond basic support. Although one reviewer briefly praises the payroll platform’s technical features and a single staff member, the overwhelming majority focus on negative interactions, particularly when support is needed for more complex matters. Multiple reviewers express frustration over unresolved technical issues, communication breakdowns, and difficulties with service cancellation or onboarding, with some indicating they have switched to alternative providers as a result.

Common feedback includes significant issues with employee logins, password resets, onboarding tools, and trouble with payroll card management. Several reviewers describe recurring problems where system-generated one-time passwords are never received, locking out new hires or employees. Others mention ongoing email spam, a lack of opt-out mechanisms, disputes over withheld funds, and broad concerns over data handling and recent corporate changes, such as reported layoffs. Most customers encountered friction when trying to get help beyond initial support tiers.

Overall, Paylocity’s reputation in payroll services is marked by widespread dissatisfaction, particularly regarding customer support and system reliability. While one staff member is positively mentioned, this is outweighed by repeated reports of technical failures, lack of response, and cumbersome processes. Customers across varied settings consistently raise concerns, positioning Paylocity as a company with reputational risks in the payroll sector.

Paylocity is a payroll and human resources technology company offering cloud-based payroll processing and benefits administration solutions for businesses. The company provides digital tools and platforms that allow employers to manage payroll, HR tasks, onboarding, and benefits through an online system accessible to both employers and employees.

Paylocity operates with a software-as-a-service model, where customers log in to web or app-based portals to handle employee data, payroll runs, and compliance documentation. The company provides customer support through different service levels and offers features such as automated email notifications, self-service password reset options, onboarding templates, and reporting tools for HR and payroll management.