Daisy Communications Ltd Reviews

Overall, sentiment toward Daisy Communications as a telecommunications and broadband provider is overwhelmingly negative according to the most recent customer reviews. Reviewers frequently cite delayed setups, unhelpful or unresponsive customer service, overcharging, and confusion or disputes regarding contract cancellations and fees. Instances of unresolved technical issues and billing discrepancies are highlighted, damaging trust in the company's reliability. Some customers mention competitive pricing and ease of refund after account closure as rare positives, but these are overshadowed by consistent complaints.

The most common themes involve dissatisfaction with customer support, such as difficulty reaching knowledgeable staff and lack of follow-up or accountability for issues. Customers express frustration with unpredictable billing, unexplained charges, and low value for money. Technical reliability is a recurring concern, with long outages, faulty equipment, and slow internet speeds frequently reported. Compassion for vulnerable customers and transparency in billing practices are also described as lacking.

Based on this feedback, Daisy Communications’ reputation within the telecommunications sector appears poor, with trust and satisfaction levels low across reviews. In the UK market, customers generally advise caution, citing repeated negative experiences in billing accuracy, technical service delivery, and support resolution. While there are occasional mentions of prompt account closure and phone answering, these do not counterbalance the broader, persistent criticisms from business and residential clients.

Daisy Communications operates within the telecommunications sector, providing broadband and phone services to business and residential customers. The company offers products such as internet connectivity and telephone accounts, with services typically delivered and supported remotely for both new setups and ongoing account management.

The organisation handles service orders, equipment delivery, contract management, and customer billing through online and phone-based processes. Their operational model includes customer support via phone and email, equipment provisioning, and account closure or transition functionalities. Contracts and billing are managed through regular monthly charges, with additional policies for service upgrades, cancellations, and technical support.