Connect Fibre Reviews

The overall sentiment toward Connect Fibre’s internet service is mixed. While several reviewers highlight prompt connectivity and positive customer service experiences, others report recurring technical issues and dissatisfaction with the television hardware. Criticisms most often mention unmet expectations related to promised coverage, additional fees for mesh or hardware, and challenges during installation or when seeking cancellation. However, positive interactions with the company’s staff and installation teams are a recurring bright spot.

Common feedback includes appreciation for English-speaking support centres, quick resolution of initial service issues, and clear communication during installation. Notably, many customers comment on the professionalism and efficiency of the engineers and staff. In specific areas such as Edwinstowe and Mansfield, customers consistently report better reliability than with previous providers. Negative themes are concentrated around inconsistent Wi-Fi coverage, unexpected costs to achieve whole-home connectivity, and TV box limitations.

Overall, Connect Fibre has established a reputation for responsive customer service and solid installation in certain regions, such as Mansfield. Yet, technical and value concerns persist for some users, particularly regarding Wi-Fi reach and hardware add-ons. This positions Connect Fibre as neither universally praised nor dismissed but as a company with clear strengths and areas for improvement.

Connect Fibre is an internet service provider that delivers high-speed broadband and related connectivity products to residential properties. The company focuses on fibre optic installation and broadband packages, including premium service tiers and optional hardware such as TV boxes and Wi-Fi mesh systems.

Operations involve initial connectivity setup by a team of engineers, with ongoing customer support available via phone and aftercare. Sales and support staff manage new customer onboarding, technical troubleshooting, and hardware configuration. Services are delivered on a monthly subscription basis, with processes tailored to address property-specific installation challenges.