Overall, customer sentiment towards Credas’s digital ID verification service is mixed to negative, with notable criticism regarding usability and system reliability. Reviewers consistently mention technical issues such as frequent app crashes, difficulty with the photo ID process, and a lack of confirmation communications. While a few users report a quick and smooth experience, most recount challenges, including having to repeat steps or switch devices to complete verification. Some feedback highlights frustration at being required to pay multiple times for the same service when dealing with different parties, while others find the process significantly less convenient than physical document submission.
The most prominent themes in feedback include the app’s technical shortcomings, inconvenient workflows for uploading documents, and dissatisfaction with facial verification accuracy. Customers often struggle with chip scanning and face repeated validation errors, particularly when using non-mobile devices. There is also consistent mention of insufficient centralization—users must re-enter information for each enquiry rather than benefiting from a streamlined, single-entry system.
In summary, Credas is recognized for providing essential digital ID verification and anti money laundering solutions, but it faces notable criticism for technical and user experience shortcomings. Repeat technical failures, lack of seamless multi-channel support, and inconvenience are key factors affecting its reputation within the digital ID software sector. While some find the service quick and effective, broader feedback in the UK market remains largely critical.
The most prominent themes in feedback include the app’s technical shortcomings, inconvenient workflows for uploading documents, and dissatisfaction with facial verification accuracy. Customers often struggle with chip scanning and face repeated validation errors, particularly when using non-mobile devices. There is also consistent mention of insufficient centralization—users must re-enter information for each enquiry rather than benefiting from a streamlined, single-entry system.
In summary, Credas is recognized for providing essential digital ID verification and anti money laundering solutions, but it faces notable criticism for technical and user experience shortcomings. Repeat technical failures, lack of seamless multi-channel support, and inconvenience are key factors affecting its reputation within the digital ID software sector. While some find the service quick and effective, broader feedback in the UK market remains largely critical.
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