Rocket Fibre Reviews

Customer sentiment towards Rocket Fibre, a fibre internet service provider, is mixed. Reviewers frequently mention stable connection speeds and satisfaction with the service when everything is working, highlighting helpful and responsive customer service in straightforward cases. However, significant criticism is leveled at Rocket Fibre’s handling of technical issues and fault resolution—multiple reviewers describe unhelpful or slow support, difficulties with communication, or frustration over escalating problems with their home broadband or landline. Issues such as unfulfilled equipment delivery and long service outages are also reported.

The most common themes in the reviews are technical reliability, customer service responsiveness, and transparency of service or billing. Customers acknowledge the appeal of stable speeds, flexible router options, and affordable pricing, especially when compared to larger providers. However, the review set surfaces ongoing complaints about delayed support, unresolved faults, and the process for lodging complaints or requesting repairs. Technical setup for services like VoIP and the phone line is also flagged as confusing for those less experienced.

Overall, Rocket Fibre is regarded as an internet provider offering good service value and reliable speeds for some customers, especially in areas underserved by mainstream competitors. Its reputation in the UK market is undermined by multiple accounts of poor support when issues arise, making consistent customer experience highly variable depending on individual circumstances.

Rocket Fibre is an internet service provider specializing in fibre broadband and related digital connectivity solutions. The company delivers in-home high-speed internet, landline telephone services, and supports additional features such as VoIP and dedicated IP addresses. Rocket Fibre typically serves customers through residential plans, focusing on areas not covered by larger service providers.

The company operates on a direct-to-consumer model using fibre optic infrastructure—often in partnership with wholesale cable suppliers like CityFibre—to activate and manage new connections. Customers interact with Rocket Fibre primarily online, utilizing support ticket systems and telephone helplines for setup and troubleshooting, while technical hardware and installation instructions are shipped or coordinated via engineers.