Netomnia Reviews

The overall sentiment in recent customer reviews for YouFibre and its installation subcontractor Netomnia leans negative, with most reviewers expressing dissatisfaction. Commonly mentioned issues include misleading marketing materials, property damage during installation, and a lack of timely communication or resolution when problems arise. While one customer highlights a fast and tidy installation and another notes a smooth setup process, these positive instances are outnumbered by critical feedback.

The most frequent themes center around problematic installation experiences, unprofessional on-site behavior, and a difficult claims process for damaged property. Customers from the Port Talbot region, specifically in SA12 9AZ, repeatedly mention challenges such as mess left after works, unresolved damage, and unresponsiveness by both YouFibre and Netomnia. The complaints often reference a lack of clear ownership between the companies, leading to protracted issue resolution.

Given the majority tone and recurring complaints, YouFibre's reputation in areas like Port Talbot is marked by significant customer frustration related to installation quality, property care, and communication. While a few customers report high-speed broadband and good initial experience, the prevailing public perception is one of caution regarding reliability and post-sale support.

YouFibre is a telecommunications provider specialising in fibre broadband services. The company targets residential and commercial customers, delivering high-speed internet access through physical fibre optic infrastructure. YouFibre operates as a consumer-facing brand while partnering with subcontractors for the actual network installations. Installation work for YouFibre's broadband services is performed by Netomnia and occasionally further subcontracted to third-party companies. The process typically involves scheduled visits for network setup, in-property installation, and customer support via digital channels. Operations are primarily region-specific, as cited in areas such as Port Talbot.