Key themes from the feedback include stellar installation experiences, fast response to service calls, and knowledgeable technicians such as Rob. Customers value the transparency of contract terms, absence of hidden fees, and the company’s ability to resolve technical problems quickly—even on weekends. Several users upgraded from larger providers and highlight higher value and reliability with Lightning Fibre. The firm’s approach to supporting various user groups, such as those on social tariffs, is also commended.
Lightning Fibre is regarded as a reliable broadband provider with strong customer relationships in its region. The company’s reputation is built on delivery of robust internet connections, regular communication, and responsive, friendly staff. Local customers, including home and business users, report repeat usage and recommend the service for its combination of performance and approachable support.