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Lightning Fibre Reviews

Rated 4 based on 219 Reviews

It Services in Polegate

Unit 17, Connect 27 Business Park, Polegate BN26 6GP

Published on
August 17, 2025
Last updated
August 17, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of Lightning Fibre's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About Lightning Fibre?

totally reliable

customer service and supporting services are what can I say Brilliant

quick and hassle-free

no rip off price increases mid contract

technicians were excellent, very professional

quickly fixed

Always polite and reasonable

worked faultlessly for the last two years

installation team were very professional

strong WiFi signal in all rooms

Trustguide extracts key phrases from reviews about Lightning Fibre and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Aug 17, 2025, 219 customers have reviewed this business and rated it 4 Star out of 5. Trustguide conducted an in-depth analysis of Lightning Fibre's publicly available reviews View source

Trevor Powis rated Lightning Fibre 5 stars
a week ago
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Lightning Fibre did an excellent install job into our flat. Since then we have had a 100% solid broadband and it's been totally reliable. We also use the landline service and that works well too. We're pleased with the price and it's a nice company to deal with. Local, friendly and helpful
Mervsom Ham rated Lightning Fibre 5 stars
2 weeks ago
Right from the start outstanding service at the time of install I was waiting for a Ambulance as I been taken ill the Lightning men wished me well and good luck at the time I did not know any of them over the last few years I have got to no them and there customer service and supporting services are what can I say Brilliant. nothings to much bother for them especially Rob talked to him a few times his knowledge is great also explained anything you asked him i wished them well at the start of our installation and it looks as if things are working well if you need any advice call Rob he will put you at ease and by the way I do not want regret joining Lightning Fibre in anyway I’m not going to put a photo in as I don’t think it needs it
Beverley Honey rated Lightning Fibre 5 stars
2 weeks ago
I’ve been thoroughly impressed with Lightening Fibre. The installation was quick and hassle-free, and the connection speed has been outstanding, exactly what was promised. Their pricing is very competitive, offering excellent value for money. The customer service team have also been consistently helpful and responsive. Overall, a smooth and reliable experience from start to finish. Highly recommended

Reviews Summary

Overall sentiment towards Lightning Fibre, a broadband and landline provider, is highly positive across customer reviews. Reviewers consistently note reliable connectivity, efficient installations, and professional, personable staff. There are recurring mentions of local focus and reasonable pricing. Most customers describe strong satisfaction with both the product and service. Some reviews point to minor equipment limitations, such as routers with limited range, but these do not overshadow the prevailing positive experiences.

Key themes from the feedback include stellar installation experiences, fast response to service calls, and knowledgeable technicians such as Rob. Customers value the transparency of contract terms, absence of hidden fees, and the company’s ability to resolve technical problems quickly—even on weekends. Several users upgraded from larger providers and highlight higher value and reliability with Lightning Fibre. The firm’s approach to supporting various user groups, such as those on social tariffs, is also commended.

Lightning Fibre is regarded as a reliable broadband provider with strong customer relationships in its region. The company’s reputation is built on delivery of robust internet connections, regular communication, and responsive, friendly staff. Local customers, including home and business users, report repeat usage and recommend the service for its combination of performance and approachable support.
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Frequently Asked Questions About Lightning Fibre

How reliable is the broadband connection with Lightning Fibre?

Customers report that Lightning Fibre broadband is highly reliable, with minimal outages and consistently strong connection speeds. The service is regularly described as totally reliable for both residential and business use.

How responsive is Lightning Fibre's customer service?

Lightning Fibre's customer service is frequently noted as quick and helpful. Technicians often respond promptly—even on weekends—and can resolve technical issues both remotely and on-site with minimal wait times.

What happens if I switch to Lightning Fibre before my current contract ends?

Some customers have had Lightning Fibre installed while still under contract with a previous provider, with no charge for overlapping months. This allows for a smooth transition without immediate extra cost, but users should check specific terms for their situation.

About Lightning Fibre

It Services
Lightning Fibre offers broadband internet and landline services, delivering high-speed connectivity to residential and business customers. The company focuses on providing local, fixed-line fibre-optic access and competitively priced plans, including options for various user needs such as social tariffs and bundled services.

Lightning Fibre operates through a direct installation model, employing professional engineers and technicians to install, troubleshoot, and maintain service. Customer support is available by phone, and issues are often handled quickly, including on weekends. Service interactions and contract management are streamlined for flexibility and transparency.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.