Onecom HQ Reviews

Customer reviews of Onecom's telecommunications service reflect a predominantly negative sentiment, with widespread concerns about customer service and contract terms. Reviewers frequently mention difficulties in resolving issues, long wait times, and poor communication from customer support. There are recurring complaints about lack of transparency, unfulfilled promises, and excessive contract durations. A single review notes successful resolution of a technical issue, but this is rare among the overall feedback.

Common feedback includes frustration with unexpected contract extensions, hidden charges, and additional services added without full consent. Customers express dissatisfaction with mobile and Wi-Fi reliability, billing practices, and changes to the contact centre location. Several reviews describe feeling misled by sales representatives and a lack of effective problem resolution, with some suggesting the need to constantly scrutinize bills for unauthorized charges.

Overall, Onecom is regarded as having a poor reputation in the telecommunications industry, particularly in the UK, based on these reviews. Frequent reports of unresolved issues, negative experiences, and contract-related dissatisfaction contribute heavily to the negative perception of the company in the region.

Onecom is a telecommunications service provider that offers solutions such as mobile, Wi-Fi, and VOIP lines to businesses and individual customers. The company delivers its services primarily through telecom contracts, including various connectivity and communication products, and often partners with larger networks like Vodafone and O2.

Operationally, Onecom engages customers via sales calls, online platforms, and support centres. Service delivery includes the setup and management of telecom contracts, billing, and technical support. The company handles account management, handles network switching, and manages both domestic and enterprise-level telecommunication needs.