Glide Reviews

Overall sentiment toward Glide, an internet and utilities provider, is strongly negative based on customer reviews. Reviewers consistently note frequent billing problems, unresolved technical issues, and significant challenges when seeking customer support or refunds. While a few mention helpful staff members like Mitchel and Hussein, widespread criticism centers on communication breakdowns, refund delays, and overcharging. Most feedback paints Glide as unresponsive and difficult to deal with, especially for students and landlords.

The dominant themes across reviews are poor customer service and billing transparency. Customers mention multiple instances of unanswered emails, delayed responses to calls, and disputes regarding amounts owed or refund eligibility. There is also a high level of concern about late fees, unexpected charges, and lack of clarity in billing statements. A small minority appreciate individual staff efforts, but such experiences are far outweighed by frustration with persistent systemic issues.

In summary, Glide maintains a poor reputation among customers in the UK, particularly students and landlords using their internet and utility services. The recurring reports of difficult refund processes, inconsistent communication, and unresolved disputes contribute to a perception of inefficiency and a lack of customer focus. For those in need of transparent and reliable billing or support, Glide is frequently regarded as a problematic option.

Glide provides bundled internet and utility services for residential properties, targeting students, shared housing, and landlords in the UK. Its core offerings include managing broadband, gas, electricity, and water bills, consolidating payments, and handling metering for multi-tenant accommodations. The company operates mostly through direct service contracts and online account management.

Glide’s operational model centralizes account setup, billing, and payment processing for multiple utilities. Customers interact through phone and digital channels for queries, meter readings, and support. The company processes direct debits, issues consolidated invoices, and manages account changes such as tenancy or provider switching through its service platform.