Truespeed Reviews

The overall sentiment towards Truespeed broadband is predominantly positive, with reviewers repeatedly noting professional installations, efficient staff, and a marked improvement in internet speed compared to previous providers. Customers highlight timely communications, smooth transitions, and knowledgeable engineers. Nonetheless, a few negative experiences surface regarding contract renewals, billing procedures, and delays in installation, suggesting some areas for improvement.

Common themes include high-speed, reliable internet, notably improved streaming capacity, and the helpfulness of staff both during installation and over the phone. Several reviews emphasize the value of a local office, clear communication, and the straightforwardness of switching from other providers. However, concerns regarding pricing for loyal customers and delays or complications with activation are recurring in less positive reviews. Accessibility for individuals with disabilities is also touched upon, with some mixed results.

Overall, Truespeed maintains a strong reputation as a reliable broadband provider, especially in regions like Bath and surrounding areas. The company is recognized for its professionalism, ease of contact, and effective infrastructure delivery. While most customers enjoy consistent, high-quality service, some challenges remain, particularly for long-standing clients and during service transitions.

Truespeed is a broadband service provider specializing in high-speed internet for residential and business customers. The company delivers fibre broadband installations directly to customers’ premises, offering packages that aim to improve streaming, connectivity, and overall internet performance compared to legacy providers.

Truespeed operates through local offices and telephone support for customer enquiries. Its workflow includes contacting customers, scheduling and carrying out professional installations, and providing aftercare for technical or billing issues. The business manages contracts and billing both in-house and with select third-party providers.