The overall sentiment for Wessex Internet as an internet service provider is mixed, with reviewers noting both successful installations and considerable frustrations regarding connectivity and customer service. Customers frequently praise the efficiency and professionalism of the installation teams, particularly appreciating the tidiness and speed of engineers. However, persistent criticisms include slow or incomplete installations, lack of timely follow-up, and ongoing issues with connection reliability and customer support responsiveness.
Common themes include positive experiences during the physical installation process and substantial improvements in internet speed compared to legacy providers like BT. Notable issues mentioned by reviewers are patchy WiFi coverage in parts of the house, confusion with home network setup, unexpected technical or logistical hurdles, and lengthy delays in service activation. Repeated mentions of inadequate communication, especially regarding follow-up or problem resolution, impact perceptions of reliability.
Overall, Wessex Internet maintains a reputation as a provider capable of delivering significant speed upgrades and effective installations across the South West region. However, their reputation is tempered by reported difficulties in service continuity, inconsistent support, and challenges experienced by both residential and business customers. Prospective customers in the South West should weigh these strengths and weaknesses before deciding.
Common themes include positive experiences during the physical installation process and substantial improvements in internet speed compared to legacy providers like BT. Notable issues mentioned by reviewers are patchy WiFi coverage in parts of the house, confusion with home network setup, unexpected technical or logistical hurdles, and lengthy delays in service activation. Repeated mentions of inadequate communication, especially regarding follow-up or problem resolution, impact perceptions of reliability.
Overall, Wessex Internet maintains a reputation as a provider capable of delivering significant speed upgrades and effective installations across the South West region. However, their reputation is tempered by reported difficulties in service continuity, inconsistent support, and challenges experienced by both residential and business customers. Prospective customers in the South West should weigh these strengths and weaknesses before deciding.
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