Read Wessex Internet 142 Reviews Summary 2025

Mike Rose rated Wessex Internet 5 stars

3 months ago

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The garden team arrived as five plus machinery. They explained how they were going to lay the fibre under our lawn and gravel drive. I think they worked like trojans and made it look easy, and left it neat and tidy. Then Jimmy arrived later to connect up the fibre to the new hub. Again it was all done very professionally and neatly. Their Nokia hub provides excellent coverage all over the house. Since then I have fitted a VOIP Adapter to my original BT phone setup and have been able to dump BT, who I don't believe were ever going to give us full fibre.

Hattie Slim rated Wessex Internet 1 stars

3 months ago

I am so looking forward to giving Wessex five stars when our internet service is working everywhere. We are a month in and it’s still patchy and there is absolutely no connection upstairs. This is such a shame and deep frustration, as dealing with Wessex is generally a good experience, especially if you’re lucky enough to get Lucy’s help. Setting up the booster wasn’t easy and I am waiting for the second one to arrive so upstairs has WiFi. I also wish that the line had come into the house in a better place but I did as the engineer advised and now my whole office and all the hardwires have nowhere to go. That was all a big mistake - I strongly recommend getting an independent engineer to advise as it’s going to be very expensive to rectify moving forward. It’s a confusing change after so many years with BT, but I think I’m glad I’ve done it … I will review again when we are properly functional. Meanwhile my family are still livid with me for deciding to change and for the upheaval to have taken so so long to settle down. I have been asked for this review today and am just sad that it is not a more enthusiastic and positive one. There is still much to sort and I just wish I had got speedier support. I hope things will improve soon.

Murray Kent rated Wessex Internet 4 stars

3 months ago

I think we were one of the first houses in Chitterne to be connected. I had watched with fascination the Ditch Witch tunneling away and cables popping up in various gardens. Ours arrived with minimal disturbance and after various teams doing their allocated tasks we were live. Download jumped from around 18 to 95 immediately. It could go up to 250 if we used a higher spec cable. The service was excellent with the team routing the cable discretely around our house. A couple of teething problems were quickly resolved by their helpful after sales team. All in all a satisfied customer. PS I never give five stars to any company, just incase.