Mynd Property Management Houston Reviews

Me and my wife moved out 3 weeks ago from a MYND property. Upon looking at their app discovered $348 in charges, of which $100 was for cleaning which is understood. The additional charges were for fixing things that were broken when we moved in, non existent at that time, or replacing things that had no damage when we moved out. They also attempted to charge us for a locksmith that was sent weeks after the lockout call. When we originally called and they told my wife we would be charged for a locksmith to come out, she declined. I let her in later that day. The 3+ weeks later a locksmith was sent. We told him obviously we aren’t still locked out. My next rent bill had $100 charge for a locksmith. When we moved in there was wires hanging from the ceiling fan with an unopened new ceiling fan in the bedroom. They had to send out electricians at least 3 times. Then attempted to charge us for that, stating we wanted a new ceiling fan installed. Had to send them pictures from when we moved in showing wires hanging from the ceiling. Would not recommend. Constantly felt like they were trying to find things where they could charge us extra.

Unlike the majority of reviews here, I found Mynd to be a great PM (as a tenant). Move in/Move out process was quick and painless. Repairs and issues quickly addressed. Security deposit returned within the timeframe of Texas laws. Only issue that I thought was going to be a problem: they tried retaining $600 of my security deposit for repainting a couple of rooms that were recently painted prior to my move in. I floated the idea of pursuing legal action if this charge wasn't reversed, since the walls merely had wear & tear, besides a small hole in the wall in one of the rooms near the baseboard due to shoddy construction. We came to a quick compromise where I managed to retrieve $500 of the $600 back, (the extra $100 going towards the mentioned hole). All in all, not a bad PM in my book. 5/5 stars.