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Mynd Property Management Houston
Mynd Property Management Houston

Mynd Property Management Houston Reviews Summary

Property Management | Houston, TX

What do customers say about Mynd Property Management Houston?

As of Feb 22, 2024, 861 customers have reviewed this business and rated it 4.4 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Verified by
Souad Boumerar
Published on
February 22, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
Positive
Neutral
Negative
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.4
/5
861
reviews
Excellent
Good
Average
Fair
Poor
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Mynd Property Management Houston's customer reviews analysis

Analysis of reviews for Mynd Property Management Houston points towards a predominantly negative perception among clients, with recurring themes of poor communication and neglect in addressing property issues and concerns. Numerous property owners and tenants have experienced significant delays and lack of responsiveness from the company, exacerbating issues within their properties. Customers report feeling frustrated with the lack of accountability and transparency, particularly in dealing with property repairs and financial discrepancies. Charges for undelivered services and mismanagement further contribute to an overall distrust in the company's ability to effectively manage their properties. While there exist isolated instances of satisfactory experiences detailing efficient move-in/move-out processes and compromise solutions, these appear far outweighed by the grievances expressed by a larger group of dissatisfied customers.

Positive Feedback

Amidst the critical feedback, there are positive aspects to be gleaned from a minority of Mynd Property Management's clientele. Specifically, the company has demonstrated efficient move-in/move-out processes for some tenants, indicating a potential for adherence to systematic procedures. The prompt addressing of repair issues and adherence to Texas laws regarding security deposit returns, when executed correctly, show a capability to provide adequate service. Furthermore, at least one tenant reported successful negotiations with Mynd, leading to a satisfactory compromise on contested charges. This suggests that when customers advocate strongly for their concerns, there is a possibility of reaching an agreement with the company.

Concerns and Threads

The negative customer feedback for Mynd Property Management Houston coalesces around several core issues. Primarily, clients are experiencing an egregious lack of communication, with reports of unresponsive management stretching over weeks and recurrent neglect in resolving property-related issues. Financial mismanagement is also a critical point of contention, including unjustified charges, attempts to bill for pre-existing issues, and discrepancies in promised services versus those delivered. In addition, customers have reported receiving misdirected eviction notices and faced challenges with lease renewals. Property owners, in particular, feel financially strained due to unfulfilled service requests and misleading cost estimates, leading to excessive out-of-pocket expenditures. The accumulation of such grievances indicates systemic failings within the company's operational protocols.

Frequently asked questions about Mynd Property Management Houston

How responsive is Mynd Property Management Houston to maintenance requests and property issues?

According to current client reviews, there is a significant number of reports indicating poor responsiveness to maintenance requests and a failure to address property issues in a timely manner.

Can I expect transparency in billing and charges from Mynd Property Management?

Some customers have expressed concerns regarding transparency, highlighting instances of questionable charges and a lack of clear communication about expenses incurred. It is advisable to maintain detailed records and seek clarification on any charges that appear inconsistent.

What has been the experience of property owners with Mynd Property Management's financial management?

Property owners have reported dissatisfaction with Mynd's financial management, citing unexpected charges, inconsistent pricing on services, and instances of being billed for services that were not provided or for pre-existing property conditions.

Recent customer reviews and testimonials for Mynd Property Management Houston

Mynd Property Management Houston
Sabina Reed
1-Star
3 weeks ago
This is the worst management company I have ever dealt with. My property has had an ongoing issues for 3 months now. They have done nothing to help. I have had to reach out to multiple people for them to fix this issue (which is the management company’s job). I have called my manager 3 times and emailed 6 times, I have had no response. So I am paying this company to do absolutely nothing, I am doing their job for them and giving them updates on this issue with my house. I have asked 5 different times for an update and have received no response. My manager emailed me back 2 weeks later one time to say “oh I’m just now seeing this approval, I will try to work on it now.” Meanwhile this issue is still getting worse because they refuse to respond. It’s clear they work on their own time, do not care about getting the best deal for their customers and I would NEVER recommend this company to anyone and I do not trust them with my property. I’m essentially writing this in hopes for some type of response, since I can’t get ahold of my property manager or ANYONE on their team for weeks now.
Mynd Property Management Houston
Peter Costello
1-Star
2 months ago
Me and my wife moved out 3 weeks ago from a MYND property. Upon looking at their app discovered $348 in charges, of which $100 was for cleaning which is understood. The additional charges were for fixing things that were broken when we moved in, non existent at that time, or replacing things that had no damage when we moved out. They also attempted to charge us for a locksmith that was sent weeks after the lockout call. When we originally called and they told my wife we would be charged for a locksmith to come out, she declined. I let her in later that day. The 3+ weeks later a locksmith was sent. We told him obviously we aren’t still locked out. My next rent bill had $100 charge for a locksmith. When we moved in there was wires hanging from the ceiling fan with an unopened new ceiling fan in the bedroom. They had to send out electricians at least 3 times. Then attempted to charge us for that, stating we wanted a new ceiling fan installed. Had to send them pictures from when we moved in showing wires hanging from the ceiling. Would not recommend. Constantly felt like they were trying to find things where they could charge us extra.
Mynd Property Management Houston
Christopher DesJardins
1-Star
3 months ago
Unlike the majority of reviews here, I found Mynd to be a great PM (as a tenant). Move in/Move out process was quick and painless. Repairs and issues quickly addressed. Security deposit returned within the timeframe of Texas laws. Only issue that I thought was going to be a problem: they tried retaining $600 of my security deposit for repainting a couple of rooms that were recently painted prior to my move in. I floated the idea of pursuing legal action if this charge wasn't reversed, since the walls merely had wear & tear, besides a small hole in the wall in one of the rooms near the baseboard due to shoddy construction. We came to a quick compromise where I managed to retrieve $500 of the $600 back, (the extra $100 going towards the mentioned hole). All in all, not a bad PM in my book. 5/5 stars.
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TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.4
/5
861
reviews
Excellent
Good
Average
Fair
Poor

About Mynd Property Management Houston

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