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Leo Newman Reviews

Rated 4.7 based on 328 Reviews

85 Charlotte St., London W1T 4PS

Property Management | London

Published on
January 8, 2024
Last updated
March 13, 2024

Reviews Summary

The collective customer feedback for Leo Newman suggests a respectable company reputation, heavily influenced by their dedication to client service, particularly during the tenancy acquisition process. Agents, chiefly Nicky Rosenthal, have received commendation for their professionalism, responsiveness, and supportive guidance. Clients report swift and smooth transitions into new properties, alleviating much of the stress associated with relocations. However, there is a noticeable dichotomy in experiences post-move-in, with certain clients facing unresolved maintenance issues and perceived neglect. This contrast between the initial leasing experience and the subsequent property management suggests room for improvement in sustaining customer satisfaction throughout the tenancy duration.

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What Customers Are Saying About Leo Newman?

Trustguide uses AI to extract key phrases from reviews about Leo Newman and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Leo Newman's customers had a positive experience.

Positive
Neutral
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Leo Newman Ratings

5

As of Based on 328 revies as of Jan 08, 2024

Leo Newman Score

As of Based on 328 revies as of Jan 08, 2024

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Customer Reviews

As of Mar 13, 2024, 328 customers have reviewed this business and rated it 4.7 Star out of 5. Trustguide conducted an in-depth analysis of Leo Newman's publicly available reviews View source

xt Wang rated Leo Newman 5 stars
a month ago
Both Mikey and Nicky have been very professional and helpful during my relocation. They are very patient and always responded to my queries in a timely manner. They helped me to find a flat quickly and move in smoothly under a tricky market situation.
Andrew Six rated Leo Newman 5 stars
3 months ago
We've rented a nice flat a couple years ago, and response when it came to property maintenance was relatively quick, as well as customer service. The only issue has been the fact that we were required to hire a professional cleaning before leaving, despite it not being stated in our tenancy agreement or offer, nor have we ever received proof of a professional cleaning service having been used prior to us renting the flat. Also, the day of the viewing we were stood up by only 3 hours by the particular agent, who wasn't even apologetic for it on the phone.
Aurélie NEDJAR rated Leo Newman 5 stars
3 months ago
I can only recommend Leo Newman's team and particularly Klaudia who assisted me during the tenancy process from the first viewing to the move in. She has been very attentive, helpful and reactive which is invaluable in a moment that can be stressful. I feel so lucky and reassured that our flat is managed by a professional team who fairly consider tenants and landlord's needs as this is not always the case in London. Thanks so much again!

Frequently Asked Questions About Leo Newman

How responsive is Leo Newman when it comes to customer queries and property maintenance?

Reviews show that Leo Newman agents, especially during the tenancy acquisition phase, are highly responsive to customer queries. However, some tenants have experienced less satisfaction with the property maintenance response post-move-in, indicating variability in their responsiveness.

Can I expect a smooth tenancy process with Leo Newman?

Yes, many clients have praised Leo Newman for providing a seamless process from property viewing to move-in, particularly applauding agent assistance and the ability to secure properties swiftly.

Are there any additional costs I should be aware of when ending a tenancy with Leo Newman?

Based on a review, it's advisable to clarify end-of-tenancy expectations, such as professional cleaning requirements, which have been mentioned as an unexpected cost since they were not initially disclosed in the tenancy agreement for some tenants.

About Leo Newman

Property Management

We cover all areas of Residential Property- Lettings, Management, Sales and Investments. London Wide & Within the M25

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.