The collective customer feedback for Leo Newman suggests a respectable company reputation, heavily influenced by their dedication to client service, particularly during the tenancy acquisition process. Agents, chiefly Nicky Rosenthal, have received commendation for their professionalism, responsiveness, and supportive guidance. Clients report swift and smooth transitions into new properties, alleviating much of the stress associated with relocations. However, there is a noticeable dichotomy in experiences post-move-in, with certain clients facing unresolved maintenance issues and perceived neglect. This contrast between the initial leasing experience and the subsequent property management suggests room for improvement in sustaining customer satisfaction throughout the tenancy duration.
Reviews show that Leo Newman agents, especially during the tenancy acquisition phase, are highly responsive to customer queries. However, some tenants have experienced less satisfaction with the property maintenance response post-move-in, indicating variability in their responsiveness.
Yes, many clients have praised Leo Newman for providing a seamless process from property viewing to move-in, particularly applauding agent assistance and the ability to secure properties swiftly.
Based on a review, it's advisable to clarify end-of-tenancy expectations, such as professional cleaning requirements, which have been mentioned as an unexpected cost since they were not initially disclosed in the tenancy agreement for some tenants.
We cover all areas of Residential Property- Lettings, Management, Sales and Investments. London Wide & Within the M25
