iFixScreens 5th Ave Brooklyn is generally perceived as a reliable and efficient establishment for mobile device repairs, as evidenced by the preponderance of positive customer feedback. Customers commend the quick service, professional staff, and the high-quality repair work which often exceeds expectations. However, there are concerns about the store's refund policies that not all customers are made aware of. Some customers reported dissatisfaction due to the no refund policy after work had not begun or when they managed to solve the issue independently. This has sparked some negative perceptions, although the store's response to complaints appears prompt and courteous, with attempts to resolve issues through store credit.
The predominant customer sentiment towards iFixScreens 5th Ave Brooklyn is positive, particularly highlighting their swift and quality service. Clients are impressed with the turnaround time for repairs, often completed within 20 to 40 minutes, and frequently mention the professional demeanor of the staff. Repeat customers and referrals are noteworthy, indicating a strong trust in the staff's expertise. A few anecdotes of competency include handling older devices, such as a 15-year-old iPod, and resolving complex issues rejected by other repair shops. The provision of discounts and the willingness to stay beyond regular business hours for urgent repairs further boost the establishment's customer-centric image.
While customer experiences at iFixScreens 5th Ave Brooklyn are overwhelmingly positive, there are some concerns regarding their refund policy. A customer reported frustration after being denied a refund, despite the repair not having been started, which taints an otherwise stellar reputation. Although the company does offer store credit, it seems this may not satisfactorily resolve customers' issues, particularly when there's a limited selection of products for the credit to be applied toward. This highlights a potential area for policy review or at least clearer communication with customers at the point of service.
As per customer feedback, iFixScreens 5th Ave Brooklyn has a no refund policy, which is particularly strict if the repair service has been processed or even if it has yet to start. The store might offer store credit instead, but conditions apply, and customers are advised to inquire directly with the store for the most accurate information.
Repair services at iFixScreens 5th Ave Brooklyn are frequently praised for their speed, with many customers reporting turnaround times ranging from 20 to 40 minutes for services like screen and battery replacements.
Yes, customer reviews indicate that iFixScreens 5th Ave Brooklyn has successfully repaired older devices, including a 15-year-old iPod. They appear to have the expertise necessary for working on both modern and older electronics.
Broken Smartphone, Tablet, or Computer? iFixScreens 5th Ave Brooklyn in Park Slope, New York located near Barclays Center and next to NY Kids Club - Park Slope offers iPhone Repair, iPad Repair, Smartphone Repair, Drone Repair, Smart Watch Repair, PC Repair, Laptop Repair & Mac Repair Services.We fix cracked screens, batteries, charge port, ear speaker, mic, headphone jack, motherboard repair, camera, water damage. We perform virus clean-up, ram upgrade, HDD / SSD upgrade, data recovery, software installation, & much more.Our store carries a range of accessories, protection plans, prepaid plans, bill pay, refurbished smartphones, tablets, & computers. All first responders get 25% off of any accessory and 10% off on glass screen repairs.
