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Ifixscreens Reviews

Rated 4.8 based on 1040 Reviews

129 5th Ave, Brooklyn, NY 11217, United States

Mobile Phone Repair | New York, NY

Published on
January 20, 2024
Last updated
March 13, 2024

Reviews Summary

iFixScreens 5th Ave Brooklyn is generally perceived as a reliable and efficient establishment for mobile device repairs, as evidenced by the preponderance of positive customer feedback. Customers commend the quick service, professional staff, and the high-quality repair work which often exceeds expectations. However, there are concerns about the store's refund policies that not all customers are made aware of. Some customers reported dissatisfaction due to the no refund policy after work had not begun or when they managed to solve the issue independently. This has sparked some negative perceptions, although the store's response to complaints appears prompt and courteous, with attempts to resolve issues through store credit.

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What Customers Are Saying About Ifixscreens?

Trustguide uses AI to extract key phrases from reviews about Ifixscreens and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Ifixscreens's customers had a positive experience.

Positive
Neutral
Negative

Ifixscreens Ratings

1

As of Based on 1040 revies as of Jan 20, 2024

Ifixscreens Score

As of Based on 1040 revies as of Jan 20, 2024

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Customer Reviews

As of Mar 13, 2024, 1040 customers have reviewed this business and rated it 4.8 Star out of 5. Trustguide conducted an in-depth analysis of Ifixscreens's publicly available reviews View source

Blake rated Ifixscreens 1 stars
a month ago
First of all, the guy at the front counter has no bearing on this rating. He was fine and I have no complaints apart from not being told about the no refund policy which the owner claims they always do. They don't. I paid over 130 dollars to get a screen replacement for my phone to get data off of it since it was broken. I called the next day and said I was able to do it myself and asked for a partial refund - I understand it took time to process my request. I was denied and made aware that it is against company policy to issue refunds and work hadn't even started on my phone yet! This is absurd. And before the owner comes in and says "we're sorry you feel that way, we want our customers to be happy", you don't. If you did, you would give me at least some of my money back. Now I am offered store credit - you don't even have anything for sale besides screen protectors and cases. This is such shady behavior. Edit: I do appreciate being responded to quickly. I will come back either for my store credit for which I'm not sure what i can get still, or for my data transfer - whichever will be best for me. If these go well and are transparent, I will update or remove the review.
Amalia Rudnik rated Ifixscreens 1 stars
a week ago
This the place to go to to get your devices fixed! The service was fast, affordable, and the staff there have great expertise! Would highly recommend! My screen needed to be replaced and was fixed within 30 mins. They have also fixed my battery for my phone when it needed a new one within 30 minutes.
Isabel Byron rated Ifixscreens 1 stars
a week ago
Walked in amid several other customers needing by attention. Mohammed was professional and promised a fix ( screen, battery and glass protector) within 40 minutes. True to his word I am now typing on a renewed phone — better than new. Reasonable cost AND I will postpone a new phone for another year or more! Came here because of great reviews. Not hype. The real deal!

Frequently Asked Questions About Ifixscreens

What is the refund policy at iFixScreens 5th Ave Brooklyn?

As per customer feedback, iFixScreens 5th Ave Brooklyn has a no refund policy, which is particularly strict if the repair service has been processed or even if it has yet to start. The store might offer store credit instead, but conditions apply, and customers are advised to inquire directly with the store for the most accurate information.

How fast are repair services at iFixScreens 5th Ave Brooklyn?

Repair services at iFixScreens 5th Ave Brooklyn are frequently praised for their speed, with many customers reporting turnaround times ranging from 20 to 40 minutes for services like screen and battery replacements.

Can iFixScreens 5th Ave Brooklyn handle repairs on older devices?

Yes, customer reviews indicate that iFixScreens 5th Ave Brooklyn has successfully repaired older devices, including a 15-year-old iPod. They appear to have the expertise necessary for working on both modern and older electronics.

About Ifixscreens

Mobile Phone Repair

Broken Smartphone, Tablet, or Computer? iFixScreens 5th Ave Brooklyn in Park Slope, New York located near Barclays Center and next to NY Kids Club - Park Slope offers iPhone Repair, iPad Repair, Smartphone Repair, Drone Repair, Smart Watch Repair, PC Repair, Laptop Repair & Mac Repair Services.We fix cracked screens, batteries, charge port, ear speaker, mic, headphone jack, motherboard repair, camera, water damage. We perform virus clean-up, ram upgrade, HDD / SSD upgrade, data recovery, software installation, & much more.Our store carries a range of accessories, protection plans, prepaid plans, bill pay, refurbished smartphones, tablets, & computers. All first responders get 25% off of any accessory and 10% off on glass screen repairs.

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.