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uBreakiFix - Phone and Computer Repair Reviews

Rated 5 based on 14249 Reviews

1605 Galleria Blvd #120, Charlotte, NC 28270, United States

Mobile Phone Repair Charlotte

Published on
July 23, 2025
Last updated
July 23, 2025

Reviews Summary

Reviewers consistently express highly positive sentiment regarding uBreakiFix and its mobile device repair services. Feedback highlights the punctuality and professionalism of staff members, notably Justice, Eddie, and Diego, who are frequently praised for technical skill, patience, and a customer-first attitude. Clients mention not only precise and fast repairs but also appreciate clear communication and situations where staff accommodated personal schedules. Minor issues, such as longer repair due to device data size or appointment mishaps, are acknowledged, but all were addressed promptly. Common feedback includes reliability in appointment scheduling, courteous interactions, and willingness to go above normal expectations. The team’s expertise, especially in diagnosing and explaining issues, contributes to building trust. Repeat visits and specific mentions of team members underscore a welcoming and solution-oriented atmosphere, with several reviews emphasizing value for money and transparent processes. Service is offered both at customers’ homes and in-store locations such as the Galleria area, enhancing convenience. Overall, uBreakiFix is regarded as a professional and dependable mobile phone and electronics repair provider. Their staff’s technical knowledge, genuine care, and flexible service model create a strong reputation within their community. Customers report frequent positive outcomes and a high level of satisfaction with device repairs and general support, especially in local in-person interactions.
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What Customers Are Saying About uBreakiFix - Phone and Computer Repair?

went above and beyond

excellent service

incredibly kind, helpful, and knowledgeable

clear communication and willingness to explain

always willing to help

courteous to wait about 10 minutes

accommodate me so I could still make it to work

super friendly, fast and understanding

Phone looks brand new

prompt, kind, courteous and efficient

Trustguide extracts key phrases from reviews about uBreakiFix - Phone and Computer Repair and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of uBreakiFix - Phone and Computer Repair's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%

uBreakiFix - Phone and Computer Repair Ratings

5

As of Based on 14249 revies as of Jul 23, 2025

uBreakiFix - Phone and Computer Repair Score

100%

As of Based on 14249 revies as of Jul 23, 2025

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Customer Reviews

As of Jul 23, 2025, 14249 customers have reviewed this business and rated it 5 Star out of 5. Trustguide conducted an in-depth analysis of uBreakiFix - Phone and Computer Repair's publicly available reviews View source

Nia Gee rated uBreakiFix - Phone and Computer Repair 5 stars
a week ago
Justice from uBreakiFix truly went above and beyond! He arrived at my home right on time and handled my phone repair with total professionalism, care, and skill. Not only did he fix my phone perfectly, but his calm, respectful energy honestly made my whole day better. It’s rare to find someone who’s both technically sharp and genuinely thoughtful. Justice deserves all the recognition—and honestly, a raise! Thank you again, Justice. You’re a gem in this field!
William rated uBreakiFix - Phone and Computer Repair 5 stars
a week ago
Justice was fantastic! He arrived right on time, was extremely professional and knowledgeable, and answered all of my questions with confidence. Best of all, he repaired my phone in exactly the 25 minutes he said it would take. Thank you, Justice, for the excellent service!
Wyeth Augustine rated uBreakiFix - Phone and Computer Repair 5 stars
a week ago
I had such a great experience with UBREAKIFIX! Eddie was incredibly kind, helpful, and knowledgeable—he truly went above and beyond. I had no idea that my repair was covered under insurance, and Eddie took the time to explain everything clearly. When I found out it was completely free, it absolutely made my day! The whole process was fast, easy, and stress-free. Highly recommend this team for their honesty, professionalism, and amazing customer service!

Frequently Asked Questions About uBreakiFix - Phone and Computer Repair

Do uBreakiFix technicians offer in-home repairs?

Yes, several reviews mention that uBreakiFix technicians, such as Justice, provide in-home repair services, arriving on time and completing repairs efficiently on-site for customer convenience.

Can uBreakiFix accommodate urgent or unexpected scheduling issues?

Technicians have been flexible when customers faced scheduling difficulties, such as waiting for delayed arrivals or returning later the same day to complete service appointments.

Does uBreakiFix handle repairs under warranty or insurance?

Yes, reviews indicate that the company helps clarify warranty and insurance coverage, and some repairs are fully covered, resulting in no cost to the customer when applicable.

About uBreakiFix - Phone and Computer Repair

Mobile Phone Repair
uBreakiFix provides repair services for mobile phones and various electronic devices. The company operates in the electronics and technology repair industry, offering in-person services either at the store or on-site at customer locations. Repairs cover hardware and software issues for phones and other consumer electronics. The company operates through scheduled appointments and walk-ins, with staff technicians handling repairs directly. Technicians provide diagnostics, repairs, and solutions, often explaining the repair process and completion timeframe to customers. Services include insurance claim handling and advice on device maintenance, ensuring efficient management of the repair workflow.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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